KEN REYES
Providenciales
Summary
Dynamic professional with a proven track record at FedEx, enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and Microsoft Excel, adept at driving improvements and fostering client loyalty. Demonstrated adaptability and exceptional communication, ensuring high-quality service and increased business outcomes.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
SR Service Agent
FedEx
10.2023 - 11.2024
- Enhanced customer satisfaction by efficiently addressing and resolving service issues in a timely manner.
- Streamlined service processes for improved operational efficiency and client experience.
- Maintained strong relationships with clients, leading to increased loyalty and repeat business.
- Provided expert advice on product features and benefits, enabling clients to make informed decisions about their purchases.
- Managed high-priority cases, ensuring prompt resolution and minimal downtime for clients.
Server
Rock House Restaurant
11.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Door-to-Door Sales Representative
Digicel
06.2017 - 10.2017
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
Education
High School Diploma -
Jamaica College
06.2017 - 07.2017
Skills
- Exceptional communication
- Customer service
- Problem-solving
- Microsoft Excel
- Shipping and receiving
- Negotiation strategies
- Decision-making
- Product knowledge
- Adaptability and flexibility
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Achieved Bravo Zulu by completing task with accuracy and efficiency while working at FedEx.
Languages
4
Certification
Employee of the quarter
Timeline
Employee of the quarter
11-2024
SR Service Agent
FedEx
10.2023 - 11.2024
Server
Rock House Restaurant
11.2022 - 05.2023
Door-to-Door Sales Representative
Digicel
06.2017 - 10.2017
High School Diploma -
Jamaica College
06.2017 - 07.2017
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