Ken Rajput
Brampton,Canada
Summary
To secure an interesting position as Technical/ Repair Support/Customer Support
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service and Technical Support
VIVAX-METROTECH CORPORATION
, USA/ CANADA
01.2014 - Current
- Provided technical, service, and sales support for leading utility locating equipment manufacturer, ensuring customer satisfaction and operational efficiency.
- Providing technical, service and sales support for world leader in utility locating equipment manufacture
- Technical support and repair for equipment like, RTK Receivers, vLoc3 Receivers, All Transmitters, FF A-frames, plumbing camera control modules etc.
- Providing in person product demonstration, repair and technical support for major utility providers
- Processed warranty and non-warranty claims, repaired equipment, and issued invoices, streamlining claims management and improving customer service.
- Repaired accessories, including induction clamps and A-frames, to component level, enhancing product reliability and performance.
- Calibrate and configure products as per customer requirements. Upgrade software and firmware
- Evaluate products, report any issues, product improvements and reliability to production department
- Ensured efficient storage and accessibility of parts and products.
Electronics Repair Technician
SAMSUNG FACTORY SERVICE CENTER
, Canada
01.2006 - 01.2014
- Provided customer service and technical support for home theatres, A/V receivers, sound bars, monitors, etc.
- Delivered comprehensive service and technical support for various display and audio-visual devices.
- Provided customer service and technical support for home theatres, A/V receivers, sound bars, and monitors.
- Delivered customer service in fast-paced environment for consumer and IT electronics
- Tested and aged products to provide feedback to SAMSUNG Canada and USA to meet specifications
Electronics Repair Technician
KENWOOD FACTORY SERVICE CENTER
, Canada
01.2002 - 01.2006
- Delivered comprehensive customer service and executed repairs on audio products. Repaired all old and new Home & Car audio products
- Providing complete customer service and repair.
- Enhanced customer service and relations, streamlining service center operations to improve efficiency.
- Modified products and upgraded software to increase functionality and user satisfaction.
- Helped organize service manuals, parts and service technical reports. Provided technical support
- Maintained customer database through computer networking, installation, and configuration, ensuring accurate and accessible information.
Education
Associate Degree - Electronics Engineering
State Technical Examination Board
Electronics Technician Certificate -
State Technical Examination Board
Networking, digital electronics, computer software and hardware
University of Nevada
USASkills
- Technical support
- Customer service
- Component-level troubleshooting
- Industrial electronics repair
- Consumer electronics repair
- Schematic reading
- Technical drawing reading
- Flowchart reading
- Product calibration
- Microsoft products
- Supervision
- Technical education
Certification
Ontario Certified Applied Science Technologist, O.A.C.E.T.T.
Us Resident
True
Personal Information
Title: A.Sc.T
Personal Initiative
- Proactive and will demonstrate enthusiasm and commitment.
- Takes additional responsibility and willingness to do more than the minimum.
- Takes out new and better ways of accomplishing a task.
- Skills for working in a team type environment.
- Skills for customer problems - solving and decision making.
Attributes
- Good verbal and written communication skills.
- Available immediately.
Timeline
Service and Technical Support
VIVAX-METROTECH CORPORATION
01.2014 - Current
Electronics Repair Technician
SAMSUNG FACTORY SERVICE CENTER
01.2006 - 01.2014
Electronics Repair Technician
KENWOOD FACTORY SERVICE CENTER
01.2002 - 01.2006
Associate Degree - Electronics Engineering
State Technical Examination Board
Electronics Technician Certificate -
State Technical Examination Board
Networking, digital electronics, computer software and hardware
University of Nevada