Ken Rae

This job was part time and depending on my other job 1 day a week to 3 or 4 days a week. Most important part of the job was to greet and serve the customers that came in the door and help with their shopping experience. In addition was stocking shelves and taking orders at the contract desk.

• Started as part time and became full time in about 4 years then part time again for the last 2 years as I approached retirement.
• Promoted a positive company image through professional appearance, maintaining both the vehicle''s cleanliness and personal grooming standards.
• Supported smooth operations between shifts by effectively communicating relevant information to relief drivers during shift changes.
• Contributed to a clean environment within the bus by regularly inspecting the vehicle interior and addressing any sanitation concerns.
• Ensured a safe travel experience for all passengers by strictly adhering to traffic laws while navigating various weather conditions.
• Aided in emergency situations by remaining calm under pressure, following established protocols, and coordinating with first responders as needed.

• Started in Calgary in the service and repair shop then accepted a post as sales & service tech in Cranbrook before taking the managers post in Nelson in 1979
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• In the later years from 1995 to 2007 the Industry changed and ATM sales became the focus of the company along with the promotion of pool leagues in this area in conjunction with the head office in Calgary.