Open To Work
Ken MacRae
Customer Service Representative
Edmonton,AB
Work Preference
Summary
Professional Customer Service Representative dedicated to driving profitability while delivering exceptional customer service. Recognized for outstanding analytical, organizational, and interpersonal skills that foster strong client relationships, treating each customer as a potential lifetime partner. Upholds high personal ethics and integrity, consistently conveying a professional image characterized by honesty, compassion, and genuine concern for customer needs. Proactive team builder with strong leadership experience and excellent conflict-resolution abilities, eager to embrace a challenging sales position that offers opportunities for professional advancement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lighting and Plumbing Sales
Best Plumbing and Lighting
Edmonton, AB
09.2023 - 03.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Lighting Design Specialist
Sundial Lighting
Penticton, BC
02.2022 - 08.2023
- Designed and developed innovative lighting solutions tailored to client specifications.
Sales Associate
Robinson Lighting
Kelowna, BC
02.2021 - 02.2022
- Lighting Sales and Specification
Cashier/Customer Service Representative
Safeway
Calgary, AB
06.2020 - 02.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained accurate cash drawer balances through diligent record-keeping practices.
- Assisted in training new cashiers on operational procedures and customer interactions.
Lighting Sales
LightSpec Ltd
Calgary, AB
09.2011 - 02.2020
- Provided custom-designed recessed lighting layouts, decorative lighting, architectural lighting, and landscape lighting design layout.
- Demonstrated ability to upsell additional products and services.
- Skilled in presentation sales.
Outside Sales Representatives
Robinson Lighting & Bath
Calgary, AB
01.2010 - 06.2011
- High-end luxury lighting and plumbing sales.
- Achieved 12% sales growth within 12 Month period.
- Ranked #2 Sales - out of 4 Sales Representatives.
Lighting Sales Manager
LightSpan Inc
Calgary, AB
03.2004 - 12.2010
- High-end boutique lighting store catering to the top Designers, Architects in Calgary and their clientele.
- Coaching staff of 4 employees, entering sales quotes, cash & returns. Shipping and receiving.
Education
High School Diploma -
Mount Royal College Business Admin
Calgary, AB06-1980
Skills
- Computer skills include Microsoft Outlook, Word, Powerpoint, Microsoft Excel
Languages
English
Full Professional
Certification
Certified ALA Specialist
Timeline
Lighting and Plumbing Sales
Best Plumbing and Lighting
09.2023 - 03.2026
Lighting Design Specialist
Sundial Lighting
02.2022 - 08.2023
Sales Associate
Robinson Lighting
02.2021 - 02.2022
Cashier/Customer Service Representative
Safeway
06.2020 - 02.2021
Lighting Sales
LightSpec Ltd
09.2011 - 02.2020
Outside Sales Representatives
Robinson Lighting & Bath
01.2010 - 06.2011
Lighting Sales Manager
LightSpan Inc
03.2004 - 12.2010
High School Diploma -
Mount Royal College Business Admin