Ken Mackinley
Rosthern,SK
Summary
Proven leader in small business operations and client service, adept at fostering relationships and driving project success. At CMAC Salvage And Towing, I elevated customer satisfaction and team efficiency, showcasing my expertise in operations management and verbal communication. Skilled in project estimating and management, I consistently deliver high-quality results, securing repeat business and positive client feedback.
Overview
32
32
years of professional experience
Work History
Tow Truck Owner and Operator
CMAC Salvage And Towing
08.2006 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Certified Wreck Master achieved through Wreck Master Canada
Contractor
KMAC Construction
01.1992 - 08.2009
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Established long-term relationships with clients, resulting in increased repeat business.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Reduced client complaints by implementing a more effective customer service strategy.
- Negotiated contracts and agreements with vendors, securing favorable terms for the company.
- Well Experienced in Construction, eg: framing, insulating, vapor barrier, wall boarding, drywalling, texturing, spantex, painting, special coatings, window and door installation & flooring,
Education
High School Diploma -
SIAST Kelsey Campus
Saskatoon, SK06.1991
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Project estimating
Languages
English
Professional Working
Family oriented, golf, baseball, pool.
I enjoy spending time with my family. I love to be outdoors and I am very physically active.
Timeline
Tow Truck Owner and Operator
CMAC Salvage And Towing
08.2006 - Current
Contractor
KMAC Construction
01.1992 - 08.2009
High School Diploma -
SIAST Kelsey Campus
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