Ken Lussier
Winnipeg,Manitoba
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals. I am comfortable working in both team and independent environments.
Overview
34
34
years of professional experience
Work History
Technical Service Representitive
Xerox Canada, Technical Services
03.2005 - Current
- Accountable for diagnosis and repair of equipment problems, retrofits, installations, and removals of equipment within assigned multi product territory
- Proven ability to work cooperatively within local service workgroup to enable delivery of consistent, repeatable level of service to all customers
- Proven ability to work independently in customer environments
- Proven ability to correct service problems within assigned products following protocols and procedures outlined by Xerox
- Responsible for submitting required reports accurately in timely manner
- Proven ability to communicate effectively with customers and Xerox employees
- Demonstrate proper care and maintenance of Xerox property, including vehicles, laptop computers, and cellular devices
- Currently service trained on all current and non current monochrome (black and white) and color products including fax machines, office desktop multifunction devices, and mid volume office multifunction devices
- Also trained on monochrome and color light production devices including D series family of production equipment and mid volume office color equipment families, production color (250, 550, 700, J75, Versant), and corresponding finishing devices including sorters, staplers, and booklet makers.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
Security Event Shift Supervisor
Winnipeg Blue Bombers Football Club
01.2002 - 04.2021
- Responsible for event day supervision of security, event staff, and paramedic staff in the Upper West side seating area of the Bomber Stadium
- Ensure all customer related issues are dealt with concisely and appropriately
- Responsible for enforcement of facility policies and guidelines, including eviction of patrons
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
Event Staff Security
True North Sports & Entertainment
04.2002 - 05.2010
- Provided customer service to patrons at the MTS Centre
- Worked exclusively in the Press Box at the MTS Centre providing security and customer service for local media, off ice American Hockey League officials, coaches, management, and players for the Manitoba Moose and their visiting team executives.
Mainframe Print Systems Team Leader
Xerox Canada, Xerox Business Services
12.1999 - 03.2005
- Responsible for mainframe print and mail insertion of documents for the companies London Life, Investors Group, and Great-West Life in accordance with strict service level agreements
- Daily volumes in excess of 250,000 pages a day
- Equipment operated included Xerox DP135 and DP180 MICR printers, MICR scanning devices, Pitney Bowes Mailstar document mail insertion equipment, production folding machines, and cutting equipment
- Worked independently in a 24 hour shift rotation with no supervision
- Accountable for work done on shift and supervision of junior staff members
- Ability to adjust workflow to meet deadlines mandatory
- Active in problem resolution with users and resource contact for Customer Account Manager
- Excellent working knowledge of MVS mainframe print and network environment
- Good working knowledge of Microsoft works software.
Supervisor, Event Staff
Winnipeg Enterprises Corporation
03.1998 - 05.2002
- Supervise staff working at sporting and entertainment events at the Winnipeg arena and CanadInns Stadium
- Customer service driven work environment
- Provided Media Lounge security for Manitoba Moose, assisting out of town media with their needs.
Senior Peripheral Operator
Great-West Life Assurance Company
02.1989 - 12.1999
- Responsible for mainframe print and mail insertion of documents for Great-West Life, along with mainframe system operations, including magnetic tape storage and job rescheduling
- Accountable for work done on the shift, and supervision of junior staff
- Primary contact for ‘lights out’ operation on off shift time.
Education
Multiple product specific Xerox courses. (See transcript attached) WHIMIS certification completed yearly AC/DC Fundamentals -
Red River College
Winnipeg, MBSkills
- Technical Concepts
- Technical Monitoring
- Technical Capacity
- Technical Service Response
- Technical Understanding
- Technical Collaboration
- Technical Competency
- Technical Compliance
- Technical Support
Timeline
Technical Service Representitive
Xerox Canada, Technical Services
03.2005 - Current
Event Staff Security
True North Sports & Entertainment
04.2002 - 05.2010
Security Event Shift Supervisor
Winnipeg Blue Bombers Football Club
01.2002 - 04.2021
Mainframe Print Systems Team Leader
Xerox Canada, Xerox Business Services
12.1999 - 03.2005
Supervisor, Event Staff
Winnipeg Enterprises Corporation
03.1998 - 05.2002
Senior Peripheral Operator
Great-West Life Assurance Company
02.1989 - 12.1999
Multiple product specific Xerox courses. (See transcript attached) WHIMIS certification completed yearly AC/DC Fundamentals -
Red River College
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