Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ken Lucban

Toronto

Summary

Dynamic professional with a proven track record , excelling in guest relations and front office management. Skilled in cash handling and adept at maintaining confidentiality, I effectively managed high-volume inquiries while fostering a welcoming environment. Recognized for exceptional communication and attention to detail, contributing to enhanced customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

LA Fitness
11.2024 - 12.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Crew Member

McDonald's
07.2022 - 11.2024
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.

Visitor Services Associate

Onatrio Science Center
06.2023 - 03.2024
  • Participated in staff training sessions, enhancing knowledge of museum policies and procedures as well as current exhibitions.
  • Handled visitor inquiries promptly and professionally, demonstrating strong problem-solving skills while maintaining a friendly demeanor.
  • Managed ticket sales and admissions, contributing to the overall success of the organization''s revenue goals.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

High School Diploma -

Senator O'Connor College School
Toronto, ON
06-2023

Skills

  • Attention to detail
  • Cash handling
  • Administrative skills
  • Oral and writing communication
  • File organization
  • Front office management
  • Guest relations

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual
French
Limited Working

Certification

. WHIMIS Certification- 2021


. Work, Health, Safety Awareness Certification- 2021

Timeline

Front Desk Receptionist

LA Fitness
11.2024 - 12.2024

Visitor Services Associate

Onatrio Science Center
06.2023 - 03.2024

Crew Member

McDonald's
07.2022 - 11.2024

High School Diploma -

Senator O'Connor College School

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Ken Lucban