Ken Kelly
Waterloo,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Ambassador
Walper Hotel
Kitchener, ON
09.2022 - Current
- Provided assistance in the set up of banqueting events and conferences
- Served food and drinks in a professional and timely manner to the guests
- Memorize food allergies and special requests of the guests
- Provided service of food and drinks to the guests rooms
- Ensuring guests' satisfaction during the operations
- Maintaining cleanliness of work areas, guests areas, equipment and silverware and ensuring that they have been stored in the right place
- Ensuring the safety and well being of guests and other staff members.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
Team Member
McDonalds
Waterloo, ON
12.2019 - Current
- Maintaining a high standard of cleanliness in the work area
- Communicates clearly and positively with co-workers, customers and management
- Followed procedures for safe food preparation, assembly and presentation
- Performing assigned duties as set by the management and the supervisor
- Keeping in mind team goals and working towards attaining them
- Training new hires.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Assistant waiter
Royal Caribbean International
Miami, Florida
06.2017 - 09.2018
- Welcoming guests both in the dining room as well as in the casual dining area of the ship
- Providing general assistance to the station waiters in the service of food and beverages in the dining room
- Keeping in mind guest’s special requests, dietary needs and special occasions
- Presenting both food and beverage menus to the guests
- Suggesting dinner courses, appropriate wines and beverages
- Ensuring guests satisfaction during the operations as per company standards
- Keeping in mind company targets set for every voyage
- Performing assigned shore side duties set by the management and the supervisor
- Following the right company standards by delivering the “WOW” to the guests both in the dining room and casual dining areas of the ship
- Following United States Public Health Standards strictly during the operations
- Serving food and drinks in the casual dining area for breakfast and lunch
- Handling buffet, juice and coffee stations in the casual dining area for breakfast and lunch
- Ensuring smooth delivery in the equipment during the busy hours of operation at the casual dining area.
Education
Master of Science: Hospitality & Tourism -
Bournemouth University
Poole, Dorset11.2012
Diploma in Hotel Reception -
Reception Academy
London, UK03.2012
Skills
- Flexible and adaptable
- Problem analysis
- Multi-tasking
- Problem solver
- Customer service
- Team work
- Reliable
- Service oriented
- Organized
- Ability to work well under pressure
- Opera, POS, MS Office
- Patience
- Communication skills
- Attention to detail
- Memory for patrons and their orders
Certification
- Smart Serve - Canada 2019
- Food Handlers Certification -Canada 2022
Timeline
Food & Beverage Ambassador
Walper Hotel
09.2022 - Current
Team Member
McDonalds
12.2019 - Current
Assistant waiter
Royal Caribbean International
06.2017 - 09.2018
Master of Science: Hospitality & Tourism -
Bournemouth University
Diploma in Hotel Reception -
Reception Academy