Summary
Overview
Work History
Education
Skills
Timeline
R Ken Jack

R Ken Jack

Kelowna,British Columbia

Summary

Experienced retail store manager, with a history of positive staff engagement, delivering profitability and managing shrink effectively. Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

18
18
years of professional experience

Work History

Store Manager

Safeway Liquor
Kelowna, BC
10.2021 - 02.2025
  • Passion for wines, beers, and spirits.
  • Strong customer service skills and ability to engage with customers.
  • Ability to communicate effectively with vendors and customers.
  • Champion customer service programs.
  • Represented 8 provincial stores in Sobey's Store Committee.
  • Handle customer relations positively, including effective resolution of customer complaints.
  • Order, receive, and break down deliveries.
  • Stock, display, and rotate product to ensure quality and selection.
  • Operate check stand cash register and scanner to process customer orders.
  • Supervise, motivate, train, and hiring of personnel.
  • Monitor associate performance and actions such as hiring, firing, and disciplinary action.
  • Schedule personnel to ensure adequate coverage and service levels.
  • Supervise the day-to-day functions to achieve customer service and sales objectives.
  • Conduct daily inspections of the store and initiate corrective measures as needed.

Replenishment Manager

Michaels
Kelowna, BC
09.2019 - 10.2021
  • Led a team of 12 to unload and merchandise the hobby and craft store overnight.

Store Manager

Quality Greens
Kelowna, BC
08.2018 - 09.2019
  • Managed fresh produce based grocery store with a team of 25.
  • Daily ordering, receiving, rotation of stock.
  • Hiring, training, and evaluating staff.
  • Forklift operation

Store Manager

Simply Computing
Kelowna, BC
02.2015 - 03.2018
  • Increased business resulting in 50% increases in sales, 35% increases in Gross Profit.
  • Adapted business to meet customer demands for iPhone service, up to 400/month.
  • Maintained 90% Customer Satisfaction rating from Apple.
  • Coordinated business relocation downtown.
  • Became the only Apple Authorized Service Provider in BC able to replace iPhone screens under warranty

Assistant Manager, Department Manager

Walmart
Duncan, BC
05.2007 - 02.2015
  • Responsible for 4 departments (Sporting Goods, Electronics, Toys, and Hardware).
  • Started relationship with local radio station by sponsoring movie release segment, with live feed weekly.
  • This relationship grew to having Walmart host the SUN FM 'Fill the Trailer' campaign. For 10 days before Christmas, citizens could donate goods for the area Food Banks. Enough food was donated to keep Food Bank shelves filled until April, garnered a new partnership between food banks in the area, and led to 20% sales increases for dry grocery in the store.
  • Led team of 40 associates stocking overnight.
  • Mentored team of 8 fresh managers and leads, training for Supercentre conversion.

Education

B.FA - Theatre History

University of Victoria, Victoria, BC
05.1992

Skills

  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership
  • Outstanding communication skills
  • Inventory management
  • Recruitment and hiring

Timeline

Store Manager - Safeway Liquor
10.2021 - 02.2025
Replenishment Manager - Michaels
09.2019 - 10.2021
Store Manager - Quality Greens
08.2018 - 09.2019
Store Manager - Simply Computing
02.2015 - 03.2018
Assistant Manager, Department Manager - Walmart
05.2007 - 02.2015
University of Victoria - B.FA, Theatre History

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R Ken Jack