Ken fong
vancouver
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Thai House North Vancouver. Proven ability to enhance guest engagement and satisfaction while effectively managing inventory and cash handling. Recognized for fostering team collaboration and resolving customer complaints to encourage repeat visits.
Overview
28
28
years of professional experience
Work History
Server
Thai House North Vancouver
01.2019 - 03.2025
- Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Managed table assignments, optimizing seating arrangements for efficient workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Assisted in inventory management, tracking supplies, and minimizing waste through careful monitoring.
- Resolved customer complaints effectively, fostering a positive dining experience and encouraging repeat visits.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant Manager
Urban Thai Bistro
01.2017 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Server
Thai House Kitsilano
04.1997 - 01.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
GED -
Langara College
Vancouver09-1995
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Team collaboration
Languages
Chinese (Cantonese)
Limited Working
Timeline
Server
Thai House North Vancouver
01.2019 - 03.2025
Assistant Manager
Urban Thai Bistro
01.2017 - 01.2018
Server
Thai House Kitsilano
04.1997 - 01.2017
GED -
Langara College