Ken Bilous
Calgary,AB
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Over 26 years of progressive IT experience.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work History
Senior Advisor TIS Virtualization
Enbridge
06.2018 - 02.2024
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Evaluated software products to determine compatibility with existing systems.
- Maximized system availability through development and testing of contingency plans.
- Led server infrastructure development, quality assurance, staging and production systems.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Researched and recommended new technologies and strategies for improving system performance.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and executed resolution for network and server issues.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Implemented virtualization technologies to optimize resource utilization across multiple servers for cost savings.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
Senior Server & Infrastructure Administrator
Alliance Pipeline Ltd.
04.1999 - 06.2018
- Optimized server performance by implementing regular maintenance procedures and system updates.
- Reduced downtime by proactively monitoring server health and resolving issues promptly.
- Developed comprehensive documentation for server configurations, standard operating procedures, and troubleshooting guidelines.
- Enhanced data security with the implementation of robust backup strategies and disaster recovery plans.
- Provided critical support during major system migrations, minimizing disruptions to business operations.
- Implemented virtualization technologies to reduce hardware costs and improve resource utilization.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Help Desk Analyst
United Farmers Of Alberta
02.1998 - 04.1999
- Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Coordinated closely with other departments for cross-functional issue resolution when necessary.
Education
Computer Networking
Southern Alberta Institute of Technology
Calgary 09.1998 - 06.1999
Microsoft Azure Training - AZ900
Online Learning
01.2023 - 04.2023
Microsoft MCSE
Online Learning
05.2004 - 05.2005
Cisco CNA
Online Learning
08.2006 - 12.2006
Bachelor of Arts - Urban Studies
University of Winnipeg
Winnipeg, MB 09.1991 - 06.1995
Skills
- Virtualization Technologies
- Server Management
- IT Infrastructure
- Technical Troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Microsoft Azure Training - AZ900
Online Learning
01.2023 - 04.2023
Senior Advisor TIS Virtualization
Enbridge
06.2018 - 02.2024
Cisco CNA
Online Learning
08.2006 - 12.2006
Microsoft MCSE
Online Learning
05.2004 - 05.2005
Senior Server & Infrastructure Administrator
Alliance Pipeline Ltd.
04.1999 - 06.2018
Computer Networking
Southern Alberta Institute of Technology
09.1998 - 06.1999
Help Desk Analyst
United Farmers Of Alberta
02.1998 - 04.1999
Bachelor of Arts - Urban Studies
University of Winnipeg
09.1991 - 06.1995
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