Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kemerlie Louison

Gros-Islet,St. Lucia

Summary

Accomplished Customer Service and Sales Professional with a proven track record of meeting sales targets, building long-lasting client relationships, and providing exceptional customer service. Experienced in retail sales, customer care, and hospitality. Skilled in client consultation, visual merchandising, administrative support, and team collaboration. Currently pursuing a diploma in Business Management to further enhance expertise.

Overview

18
18
years of professional experience

Work History

Customer Care Agent

Fibre Investments Ltd
07.2020 - Current
  • The job requires handling customer complaints and providing appropriate solutions and alternatives within the time limits
  • The employee should follow up to ensure resolution and keep records of customer interactions
  • They should process customer accounts and file documents
  • The employee should follow communication procedures, guidelines and policies
  • They should take the extra mile to engage customers

Sales Representative

Colombian Emeralds International
11.2015 - 07.2020
  • Responsibilities included evaluating customer needs and building long-lasting, productive relationships, meeting both personal and team sales targets, and maintaining and expanding the client database
  • Provided excellent customer service, consulted with clients to understand their tastes and lifestyle requirements, and handled visual merchandising
  • Additionally, effectively closed sales, offered after-sales services, and assisted with store marketing efforts

Customer Care Agent

Digicel St. Lucia
10.2011 - 04.2015
  • Responsibilities included addressing a wide range of customer queries and issues, providing information on accounts, bills, and promotions, and organizing top-up reversals for vendors across nine countries
  • Managed initial contact with customers, ensuring prompt and effective resolution of their concerns
  • These duties required strong problem-solving skills and the ability to deliver accurate and timely information

Concierge Agent

Discovery @ Marigot Bay
08.2006 - 09.2009
  • Responsibilities included arranging transfers for guest arrivals and departures, organizing dinner reservations based on booking requests, and selling additional services such as dinners, excursions, and spa treatments
  • Also handled special requests like flower arrangements, ensuring personalized service and a memorable guest experience
  • These duties required strong organizational skills and attention to detail in a customer-focused environment

Education

Business Management - Diploma -

National Research & Development Foundation (NRDF)
11.2024

CXC CSEC Certificate -

Corinth Secondary School
06.1999

Skills

  • Interpersonal skills
  • Organizational Skills
  • Attention to Detail
  • Integrity
  • Discretion
  • Agility
  • Confidentiality
  • Professionalism
  • Accountability
  • Independent work
  • Teamwork
  • Adaptability
  • Relationship Building
  • Sales Performance
  • Time management abilities
  • Professional telephone demeanor
  • Brand representation
  • Professional phone voice

References

  • Jason Cornielle, Advance Building Maintenance Services, Operations Manager, 758 519 2460, jcorneille@hotmail.com
  • Vernessa Henry-Long, Duty Free Caribbean, Store Manager, 758 451 6994, 758 721 3189, dfc.lpc@dfch.com

Timeline

Customer Care Agent

Fibre Investments Ltd
07.2020 - Current

Sales Representative

Colombian Emeralds International
11.2015 - 07.2020

Customer Care Agent

Digicel St. Lucia
10.2011 - 04.2015

Concierge Agent

Discovery @ Marigot Bay
08.2006 - 09.2009

Business Management - Diploma -

National Research & Development Foundation (NRDF)

CXC CSEC Certificate -

Corinth Secondary School

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Kemerlie Louison