Ken Arter, CCP
Brampton
Summary
Seasoned Credit Supervisor with solid expertise in credit control and risk management. Demonstrated ability in boosting revenue through efficient collection procedures.
Proven leadership skills in guiding teams to achieve operational excellence. Committed to leveraging expertise to drive financial performance and sustainable growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Credit Supervisor
Giftcraft Ltd.
Brampton
03.2022 - Current
- Supervise the Credit Team of 5
- Manage credit reviews and limits, approve new accounts
- Monitors clients for past due invoices and/or exceeded credit limits, making a contact with customer as needed
- Take action on past due accounts, increase in exposure/potential liability and non-performing accounts
- Support negotiations with Customers and the Sales organization regarding delinquent/slow accounts
- Resolve customer disputes working with sales department and customer service
- Staff development, bad debt write-offs, maintain collection agreements with third party agencies
- Review and manage the release of orders on credit/delinquent holds
Senior Credit Analyst
Samuel, Roll Form Group.
Mississauga
10.2016 - 12.2021
- Analyze new and existing accounts to assess credit risk, approve and set limits and payment terms in accordance with credit policy and authorization level; including the analysis of customer financials
- Release orders daily based on credit status of customer accounts
- Contact customers on past due invoices and short payments on assigned portfolios
- Resolve customer disputes working with sales department and customer service
- Communicate effectively with internal and external customers
- Initiate customer correspondence regarding outstanding customer credit balances
- Recommend write-off/bad debt/outside collections to Management
- Cash Application and A/R sub ledger balancing
- Prepare Pre-liens, Bonds, Denunciations and releases
- Maintain department objectives, participate and recommend initiatives toward continuous process improvement
- Provide guidance to lesser experienced credit team members
Credit Analyst
Carrier Enterprise Canada L.P.
Mississauga
04.2012 - 10.2016
- Managed collections for an assigned Accounts Receivable portfolio of over 800 accounts
- Review of Customer orders, evaluation and approval
- Performed initial and follow-up customer’s credit review, based on evaluation of their financial statements, credit reports and credit references
- Researched customer’s disputes and billing discrepancies
- Reconciled customer’s accounts
- Maintained strong relationship with various levels of Sales and Service, Customer Service and Warranty departments
Accounts Receivable Specialist
Roni Excavating Ltd.
Concord
09.2010 - 11.2011
- Responsible for all aspects of Accounts Receivable for multiple companies
- Perform collection calls to past due accounts
- Perform all account reconciliations
- Responsible for daily bank deposits
- Initiate bad debt write-offs
Credit Manager – Ontario Region
Strongco Equipment
Mississauga
09.2007 - 04.2010
- Supervision/Management of 4 employees
- Risk analysis of credit applications along with granting of credit limits up to a maximum of $300,000
- Daily review of outstanding Accounts Receivable trial balance
- Managed Credit Hold process daily while communicating with those involved
- Performed collection calls while maintaining customer relationships
- Respond to customer invoicing inquiries/disputes
- Compilation of disputed invoices report including liaison with other departmental managers regularly to review disputes as well as facilitate resolution
- Referral and management of accounts to 3rd Party collection agencies if necessary
- Responsible for coordination of all Small Claims related matters and maintenance of legal files
- Initiate bad debt write-offs including preparation and maintenance of provision for doubtful accounts
- Ensure RSLA and PPSA are registered and kept current in order to retain title to assets
- Review and report on accounts over their credit limits
Assistant Inventory Control Manager/Project Support – Western Division
Strongco Equipment
Edmonton
01.2004 - 08.2007
- Inventory Control
- Monitor Volvo parts inventory for branches throughout Western Canada
- Order appropriate stock (parts) for individual branches as needed
- Provide monthly dealer performance reports to Manufacturer
- Project Support
- Provide support directly to General Manager of Parts and Service in a variety of special projects
- Developed a new Product Support manual to be distributed to customers purchasing new Volvo Construction Equipment
Reinstatement Specialist
MCAP Service Corporation
Edmonton
06.2002 - 01.2004
- Contacted or attempted to contact delinquent customers in attempt to collect on mortgages in default
- Worked with clients in default to establish the root of the problem and assist with credit issues
- Worked with clients to establish acceptable special payment arrangements
Accounts Receivable Clerk
Strongco Equipment
Edmonton
01.2000 - 09.2000
- Performed collection calls to past due customers
- Posted accounts receivable data into AS/400 system
- Collected and deposited daily cheques
- Performed account reconciliation
Education
Business Administration/Finance diploma -
Northern Alberta Institute of Technology
Edmonton, Alberta04.2002
Skills
- Credit risk assessment
- Collection Management
- Customer credit review
- Credit policy implementation
- Accounts Receivable (A/R) Management
- Team Leadership and Development
- Financial Analysis and Reporting
- Problem Resolution and Dispute Management
- ERP systems (eg, AS/400, SAP, Oracle)
- Team supervision
- Customer relations
Certification
- Credit Institute of Canada - Certified Credit Professional Designation
Timeline
Credit Supervisor
Giftcraft Ltd.
03.2022 - Current
Senior Credit Analyst
Samuel, Roll Form Group.
10.2016 - 12.2021
Credit Analyst
Carrier Enterprise Canada L.P.
04.2012 - 10.2016
Accounts Receivable Specialist
Roni Excavating Ltd.
09.2010 - 11.2011
Credit Manager – Ontario Region
Strongco Equipment
09.2007 - 04.2010
Assistant Inventory Control Manager/Project Support – Western Division
Strongco Equipment
01.2004 - 08.2007
Reinstatement Specialist
MCAP Service Corporation
06.2002 - 01.2004
Accounts Receivable Clerk
Strongco Equipment
01.2000 - 09.2000
Business Administration/Finance diploma -
Northern Alberta Institute of Technology
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