Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Timeline
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KEMI BABALOLA

Langford,BC

Summary

Experienced Travel Consultant with over Nine (9) years of experience in the travel industry managing travel plans and organizing tasks effectively. Researches travel options and present best deals, processes bookings and reservations, and maintains payment records and transactions. A dedicated Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability, and drive business.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Travel Consultant/Customer Service Representative

Skymingo Travels & Tours LTD
05.2021 - 04.2024
  • Answer emails and calls from clients, addressing any questions or concerns about their travel plans and providing all necessary information needed for their trip
  • Follow up with tour guides to ensure guests are well-treated during their holiday
  • Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
  • Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
  • Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
  • Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during booking process.
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
  • Assessed client needs and recommended appropriate products and services to meet preferences and budget.
  • Implemented targeted marketing campaigns to further grow client base, resulting in 60% increase.

Call Centre Representative and Travel Consultant

World N Traveland Limited
07.2015 - 05.2021
  • Achieving 100% high sales percentage with consultative, value-focused customer service approach
  • Established and maintained professional business relationships with customers and Airlines to enhance firm's image and services
  • Arranged travel accommodations for groups, couples, executives, and special needs clients
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
  • Completed accurate reservations for business travelers at point of sale
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Education

Bachelor of Arts - English And Literary Studies

Joseph Ayo Babalola University
Nigeria
08.2013

Skills

  • Effective communication
  • Empathy
  • Client Relationship Building
  • Active Listening
  • Computer Proficiency
  • Call Management
  • Follow-up skills
  • Problem-solving abilities
  • GDS systems expertise
  • Creating travel packages

Personal Information

Title: TRAVEL CONSULTANT/ CUSTOMER SERVICE REPRESENTATIVE

Languages

English
Full Professional

Certification

Basic Reservation and Ticketing, GALILEO - 2015

Timeline

Senior Travel Consultant/Customer Service Representative

Skymingo Travels & Tours LTD
05.2021 - 04.2024

Call Centre Representative and Travel Consultant

World N Traveland Limited
07.2015 - 05.2021

Bachelor of Arts - English And Literary Studies

Joseph Ayo Babalola University

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KEMI BABALOLA