Kemi Adesina
Hamilton,ON
Summary
2+ years experience with providing customer service to promote high satisfaction. Experience creating promotional/communications materials to increase revenue on participation. Proven skills managing project deadlines successfully with effective prioritization. Proficient Canvas to strategically design for different audiences.
Overview
3
3
years of professional experience
Work History
Facilitator | Program Coordination
BGC Hamilton Halton
09.2022 - 06.2023
- Applied policies and procedures to strategically plan, create and coordinate 10 activity plans weekly
- Oversaw operations and special events ranging from 30-200+ people, including volunteer coordination
- Constructed and creatively designed the monthly calendar using Canva, and graphic design skills with high level of accuracy
- Initiated strategies to improve the organization resulting in programs running effectively and retention of members coming back consistently.
Early Education Teacher Assistant
Kids and Company
06.2022 - 09.2022
- Coordinated a ratio of 1 adult to 15 toddlers daily to meet industry standards
- Curated lesson plans from various topics in both French and English to successfully meet children's intellectual goals
- Accomplished mentoring parents on their children's intellectual progression in order for success
- Assisted in filing roles and responsibilities for other team members in their absence to ensure classes would adhere smoothly
- Applied administrative skills by using software and technology to successfully build lesson plans and teach the toddlers.
Facilitator
Kiwanis BGC
05.2022 - 07.2022
- Developed problem solving tools and regulations to resolve conflicts between adults and their children resulting of de-escalation in multiple situations
- Taught verbal skills to educated and communicate effectively with over 25 children daily in the community which creating safe spaces.
Nissan Consumer Affairs Agent
Concentrix
05.2021 - 08.2021
- Performed telephone communication skills to complete cold calls, casework, collecting documentation resulting in routine efficiency
- Conducted computer skills to document, cancel contracts or compliance letters, and sending letters or emails to consumers
- Managed teaching consumers their warranty information, car malfunction guidance, and verified customers' warranty status for goodwill assistance
- Improved and de-escalated situations and assist people with accidents on the road.
Camp Soccer Coach
Globe FC
06.2020 - 08.2020
- Oversaw, planned and organized camp schedules and camp program plans to ensure the organization of the camp
- Adhered to community guidelines for COVID cleaning procedures
- Administered incident reports and accident reports that were filled in a detailed and timely manner
- Directed large groups of children in the community while to ensure their safety.
Education
Bachelor of Arts in Social Psychology -
McMaster University
01.2022
Mohawk College
01.2023
Non-for-Profit Management and Leadership Certification
01.2022
Red Cross Agency
Skills
- Expense Planning
- Organization
- Scheduling & Program Planning
- Microsoft Office Applications
- Agenda Setting
- Customer Service
- Data Entry
- Microsoft Word Applications
- Scheduling and calendar management
Hobbies and Interests
- Competitive dancer [4 years]
- Social Media & Marketing [TikTok and Instagram]
- Graphic Design
Timeline
Facilitator | Program Coordination
BGC Hamilton Halton
09.2022 - 06.2023
Early Education Teacher Assistant
Kids and Company
06.2022 - 09.2022
Facilitator
Kiwanis BGC
05.2022 - 07.2022
Nissan Consumer Affairs Agent
Concentrix
05.2021 - 08.2021
Camp Soccer Coach
Globe FC
06.2020 - 08.2020
Bachelor of Arts in Social Psychology -
McMaster University
Mohawk College
Non-for-Profit Management and Leadership Certification
Red Cross Agency