Kemeal Khaddage
Ottawa,ON
Summary
Dedicated sales professional with a proven track record of consistently exceeding sales quotas and driving regional growth. Demonstrated expertise in strategic client engagement, problem-solving, and conflict resolution. Fluent in French, and English. Possesses exceptional communication skills and a strong aptitude for technology. Committed to excelling in fast-paced environments, fueled by a genuine ambition to contribute positively to team success. Passionate about leveraging the latest technological tools and digital trends to achieve outstanding results. Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
4
4
years of professional experience
Work History
Sales Development Representative
Compass Group
05.2023 - 02.2024
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
Client Executive (IT for DND)
Shared Services Canada
09.2021 - 04.2023
- Maintained a direct line of communication with DND representatives, to fulfill IT demands efficiently and improve completion times
- Prioritized multiple project aspects, ensuring timely execution and achieving a 75% on-time project delivery rate
- Managed a portfolio of key accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Provided exceptional service by proactively addressing potential issues before they escalated into larger problems.
Customer Service Representative
City of Ottawa
11.2019 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Debt Management Officer
Canada Revenue Agency
04.2021 - 09.2021
- Assessed different scenarios and problem-solving to produce a convenient plan for partnering departments
- Managed and entered data with nearly 100% accuracy, streamlining department operations and reducing data retrieval times
Education
Bachelor of Commerce - International Management
University of Ottawa
Ottawa, ONMinor - Cross-Cultural Business Skills
Hogeschool Van Amsterdam
AmsterdamSkills
- Fluent in Salesforce
- Fluent in Zendesk
- Fluent in SAP
- Fluent in Oracle ERP Cloud
- Proficient in Microsoft Windows
- Proficient in Linux
- Proficient in Mac OS
- Strong communication skills
- Effective in sales engagement
- Effective in team cohesion
- Effective in client interactions
- Passionate about leveraging technological tools
- Cold-calling
- Leads Prospecting
- Lead Qualification
- Advanced proficiency in Microsoft Office (Excel, MS365, SharePoint, Power BI)
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Professional Working
Timeline
Sales Development Representative
Compass Group
05.2023 - 02.2024
Client Executive (IT for DND)
Shared Services Canada
09.2021 - 04.2023
Debt Management Officer
Canada Revenue Agency
04.2021 - 09.2021
Customer Service Representative
City of Ottawa
11.2019 - 02.2022
Bachelor of Commerce - International Management
University of Ottawa
Minor - Cross-Cultural Business Skills
Hogeschool Van Amsterdam
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