KEMAL NUMVI JUNIOR
Edmonton,AB
Summary
Highly motivated, result-driven, and customer-focused professional with a demonstrated dedication to providing exceptional service. Committed to achieving the highest standards, I excel in communication and continuously seek opportunities for training to enhance the level of service provided to clients.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Advisor
Storage Vault Canada
Toronto, ON
10.2022 - 02.2024
- Developed and maintained databases to efficiently handle customer data
- Proficiently handled incoming calls and emails, resolving customer and partner complaints and issues in a positive manner within a two-hour time frame
- Provided exceptional customer service, leveraging extensive product and service knowledge to ensure positive customer experiences
- Implemented and developed customer service training processes to enhance team performance
- Offered excellent customer care by promptly responding to requests, assisting with product selection, and managing ordering functions
- Responded proactively and positively to rapid changes, ensuring adaptability and continued efficiency
- Handled all incoming sales inquiries promptly and professionally, carefully listening to clients' needs and utilizing product knowledge to select the appropriate policy to meet customer requirements
- Collaborated with stakeholders to identify and share trends, contributing to continuous improvement in the customer experience
- Assisted with various tasks and duties as required.
Bilingual Customer Service Representative
Precise Parklink
Toronto, ON
03.2020 - 10.2022
- Processed customer payments and provided support to customers/partners via phone queues and email
- Addressed inquiries and resolved problems or discrepancies concerning customers accounts promptly and accurately
- Acted as the primary point of contact for all customer inquiries, demonstrating exceptional communication and problem-solving skills
- Assisted in auditing transactions and addressed any deficiencies promptly, ensuring compliance and customer satisfaction
- Managed customer orders from placement to delivery, handling any issues or aftercare requirements efficiently
- Developed in-depth product knowledge to effectively educate customers and identify opportunities for upselling additional items
- Maintained a customer-centric approach in all interactions, ensuring that the customer's needs were prioritized and addressed promptly
- Recorded detailed information regarding customer inquiries and interactions into the database, facilitating efficient follow-up and resolution
- Proactively reached out to customers via phone and email to address questions, provide updates, and offer support, resulting in enhanced customer satisfaction and retention
- Updated and maintained accurate customer account information, ensuring data integrity and compliance with company policies
- Managed customer files and records in databases, ensuring accessibility and confidentiality of information
- Provided prompt and effective responses to product and service questions, offering tailored solutions to meet customer needs and preferences
- Recorded account information accurately to open new customer accounts and maintain up-to-date records, contributing to streamlined operations and improved customer service.
Customer Service Representative
CAMTEL Satellite Communications
YDE, Center Region
02.2018 - 01.2020
- Answered product and service questions, providing detailed information and suggesting additional offerings to attract potential customers
- Recorded account information accurately to open new customer accounts and maintain comprehensive records
- Clarified customer issues and identified root causes of problems to effectively resolve product or service complaints, ensuring customer satisfaction
- Processed customer adjustments to maintain financial accounts, ensuring accuracy and compliance with company policies
- Utilized company troubleshooting resolution trees to evaluate technical problems and find appropriate solutions, contributing to efficient problem resolution and customer support.
Education
Bachelor of Technology in ICT -
University of Buea
10.2021
Skills
- Problem Solving
- Customer Service/Care
- Strong Time Management
- Complaint Handling
- Strong Organizational Skills
- Ability to Quickly Learn New Systems and Procedure
- Knowledgeable
- Hardworking
- Excellent Verbal, Written, and Communication Skill
- Enthusiastic
- Positive Attitude
- Strong Critical Thinking
- Attentive to Details
- Good Team Player
- Calm and Professional Under Pressure
- Proficient in Microsoft Word, Outlook and Excel
Timeline
Bilingual Customer Service Advisor
Storage Vault Canada
10.2022 - 02.2024
Bilingual Customer Service Representative
Precise Parklink
03.2020 - 10.2022
Customer Service Representative
CAMTEL Satellite Communications
02.2018 - 01.2020
Bachelor of Technology in ICT -
University of Buea
Similar Profiles
Rashmeet VirkRashmeet Virk
Storage Advisor at Storage Vault Canada Inc.Storage Advisor at Storage Vault Canada Inc.
Riya GoyalRiya Goyal
Store Manager at Storage Vault Canada LtdStore Manager at Storage Vault Canada Ltd
Meet PatelMeet Patel
Technical Support Specialist at Storage Vault CanadaTechnical Support Specialist at Storage Vault Canada
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Liam SmithLiam Smith
Line Cook at Buoy & ArrowLine Cook at Buoy & Arrow