Kelwyn Christian James
SCARBOROUGH
Summary
A highly efficient person well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Tim Hortons
04.2023 - 05.2024
- Proficiently operated POS system, ensuring accurate processing of customer orders and payments.
- Efficiently prepared a variety of beverages including coffee, tea, lemonade, ice coffee, and Ice Cap, ensuring consistent quality and taste.
- Managed inventory and conducted full stock-ups to meet customer demands, optimizing efficiency during peak hours.
- Worked in every shift rotation, demonstrating adaptability and flexibility to meet business needs.
- Successfully handled stressful situations during busy periods, maintaining composure and delivering prompt service.
- Provided attentive and friendly customer service, promptly addressing inquiries and ensuring customer satisfaction.
- Maintained cleanliness and sanitation standards in the work area, adhering to company policies and health regulations.
- Collaborated with team members to fulfill orders and maintain a smooth workflow, contributing to a positive work environment.
Supervisor
Nilgiris Restaurant- Scarborough
09.2022 - 09.2023
- Assisted the Supervisor in overseeing daily restaurant operations, including staff scheduling, customer service, and inventory management.
- Provided support and guidance to front-of-house and back-of-house staff to ensure efficient service and consistent food quality.
- Addressed customer inquiries, concerns, and complaints in a professional and courteous manner, striving to exceed guest expectations.
- Contributed to menu planning and development, incorporating customer feedback and culinary trends to enhance the dining experience.
- Conducted regular inspections of the dining area and kitchen to maintain cleanliness and compliance with health and safety standards.
Associate
Amazon Warehouse
09.2022 - 04.2023
- Received, inspected, and recorded incoming shipments
- Picked orders accurately and efficiently using RF scanning devices
- Packed items securely for shipping while ensuring proper labeling and documentation
- Operated forklifts and pallet jacks to move inventory as needed
- Maintained a clean and organized work environment
- Assisted in inventory counts and cycle counts as required
- Followed safety guidelines to prevent accidents and injuries
Education
Post Graduation In Human Resources Management - Business
Centennial College
Toronto, Canada04.2024
Post Graduation In Supply Chain Management -
Fleming College
Toronto, ON04.2024
BBA - Human Resource Management
Calicut University
Thrissur,Kerala03.2021
Skills
Customer Service
Positive Attitude
Teamwork and Collaboration
Problem-Solving
Certification
- Smart Serve, 01/2023, 01/2028
- Food Handler Certification: 06/2023
- CPR Certification- 09/2022
Languages
English
Full Professional
Malayalam
Full Professional
Hindi
Professional Working
Tamil
Full Professional
Hobbies and Interests
- Food Vlogging
- Weight training
- Helping Others
Timeline
Team Member
Tim Hortons
04.2023 - 05.2024
Associate
Amazon Warehouse
09.2022 - 04.2023
Supervisor
Nilgiris Restaurant- Scarborough
09.2022 - 09.2023
Post Graduation In Human Resources Management - Business
Centennial College
Post Graduation In Supply Chain Management -
Fleming College
BBA - Human Resource Management
Calicut University
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