CHUNG TING (KELVIN) LAU
NORTH YORK,ON
Summary
Highly organized and self-motivated Customer Service Specialist with over 6 years' experience resolving multiple customer inquiries and assisting sales team with administrative tasks. Maintaining customer relationships satisfies customer experience and brand loyalty.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Technical Specialist
Apple Inc.
08.2016 - 12.2021
- Proficient Face-to-Face Repair Technician at the Genius Bar (Customer Repair Center) in Apple Store.
- Connect with customers, understand customer needs and their technical concerns, deliver client-focused services.
- Troubleshooting and resolving technical problems with customer's Apple devices.
- Providing technical guidance on software and hardware issues.
- Creating a great experience for customers.
- Explaining technical advice for customers following written procurement materials.
Counter Service Officer
The Hongkong and Shanghai Banking Corporation Limited
12.2014 - 02.2016
- Process cash transaction, including deposit, withdrawals and checking cashing
- Providing customer service and guiding customers in banking services
- Open and close accounts, update customer information, and maintain accurate records
- Cross-selling bank products and services.
Education
Diploma in Computer Programming (High Honours), Ontario College Diploma -
Seneca Polytechnic (Canada)
05.2022 - 05.2023
Bachelor of Social Sciences in Integrated Communication Management, Bachelor's degree - undefined
Hong Kong Baptist University (Hong Kong)
09.2012 - 05.2014
Associate of Arts Creative Communication, Associate Degree - undefined
Hong Kong Baptist University (Hong Kong)
09.2010 - 05.2012
Skills
Customer Service
Availability
Available Immediately, with validate Open Work Permit
Timeline
Diploma in Computer Programming (High Honours), Ontario College Diploma -
Seneca Polytechnic (Canada)
05.2022 - 05.2023
Technical Specialist
Apple Inc.
08.2016 - 12.2021
Counter Service Officer
The Hongkong and Shanghai Banking Corporation Limited
12.2014 - 02.2016
Bachelor of Social Sciences in Integrated Communication Management, Bachelor's degree - undefined
Hong Kong Baptist University (Hong Kong)
09.2012 - 05.2014
Associate of Arts Creative Communication, Associate Degree - undefined
Hong Kong Baptist University (Hong Kong)
09.2010 - 05.2012
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