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Driven professional with a background in sales, customer service, and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving customer satisfaction. Seeking to enhance skills and management training to take the next career step. Offering strong interpersonal communication and problem-solving skills. Knowledgeable about handling customer inquiries and providing tailored solutions. Ready to use and develop skills in customer relations, active listening, and conflict resolution in the technical specialist role.

Dedicated and results-driven Technical Specialist with over 10 years of experience in Apple product support, focusing on iPhone, Mac, and iOS troubleshooting, repairs, and diagnostics. Recognized for expert-level troubleshooting skills, in-depth knowledge of Apple hardware and software, and exceptional customer service. Continuously pursues technical growth through certifications and practical application. Strong focus on team collaboration and achieving results, with adaptability to changing needs and environments.

As an experienced professional in business development and as a product owner (8+ Years) in the IT industry. I know how to listen and to understand customer needs in my sleep. I speak the business language, but also, I clearly understand the engineers, designers, and people from sales and marketing. I can get them to deliver great solutions in a heartbeat. Adept at networking with decision-makers, conducting business introductions, and growing a customer base. Excellent communications and presentation skills with proﬁciency in MS Oﬃce.

Accomplished Technical Specialist with a proven track record at Staples, enhancing customer satisfaction through expert software advice and effective technical support. Skilled in Microsoft Word and Excel, alongside exceptional customer service abilities, I have significantly contributed to streamlining inventory processes and boosting sales through a consultative approach. Fluent in Spanish, adept at customer needs assessment and retail operations.

Hardworking Technical Specialist leveraging training and problem-solving abilities to contribute technical knowledge to company and employee success. Proficient in updating software and devices to maintain current software and hardware for optimum productivity. Proficient as well when it comes to trouble shooting software and using different methods to enrich the customer experience and provide the best solution.

CHUNG TING (KELVIN) LAU

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Technical Specialist

Counter Service Officer

Education

Diploma in Computer Programming (High Honours), Ontario College Diploma -

Bachelor of Social Sciences in Integrated Communication Management, Bachelor's degree - undefined

Associate of Arts Creative Communication, Associate Degree - undefined

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Diploma in Computer Programming (High Honours), Ontario College Diploma -

Technical Specialist

Counter Service Officer

Bachelor of Social Sciences in Integrated Communication Management, Bachelor's degree - undefined

Associate of Arts Creative Communication, Associate Degree - undefined

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