Kelvin Yam Lima
Los Angeles
Summary
Experienced Account Manager with a dynamic approach, skilled in cultivating partnerships, maintaining vital accounts, and optimizing profit avenues. A strong and influential leader, adept at expanding professional networks, influencing key decision-makers, and crafting effective strategies. Collaborative and strategic team leader, with a proven track record in customer relationship management. Enthusiastic individual with a deep commitment to enhancing guest services and fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Account Manager
Towne Park
05.2024 - Current
- Increased Client Satisfaction by 15% through proactive relationship building, anticipating needs and delivering tailored solutions.
- Achieved a 95% client retention rate by resolving issues promptly, maintaining open communication, and exceeding expectations.
- Managed a diverse portfolio of accounts across multiple states, ensuring timely communications, effective problem-solving, and consistent client engagement.
- Led multiple concurrent projects, prioritizing a task based on urgency, resources and alignment with organizations goals.
- Developed financial models to evaluate pricing scenarios, improving margins by 15% and enabling data-driven decision-making.
- Identified new revenue streams through innovative product offerings or expansion into untapped markets based on thorough research analysis.
Guest Service Manager
Evolution Parking Guest Services
11.2023 - Current
- Empowers individuals with the knowledge, resources, inspiration, and connections essential for achieving success.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Conducted comprehensive training sessions for service staff, imparting the latest policies and procedures with precision and thoroughness.
Account Manager
Towne Park
07.2023 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Listened attentively to client feedback and worked with product development team to introduce new services.
Multi-Site Manager
Towne Park
10.2022 - 08.2023
- Assessed client needs and developed plans to adequately address current and future objectives.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Interacted with team members across departments to research and resolve customer issues.
Associate Account Manager
Towne Park
12.2021 - 10.2022
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Contacted regular and prospective customers to explain product features and solicit orders
- Oversees operations across 4 distinct airport parking platforms, generating a substantial stream of revenue
- Played a pivotal role in the initiation of a brand new shuttle service
Education
No Degree - Business
University of California, Merced
Merced, CABBA - Sociology
El Camino College
Torrance, CAHigh School Diploma -
Animo Leadership High School
Los Angeles, CA07.2017
Skills
- Leadership
- Excellent customer service
- Quick Problem Solving
- Attention to detail
- Financial Management
- Conflict resolution
- Client relations
- Daily/weekly/monthly reviews
- Marketing & promoting services
- Result-Driven
Timeline
Account Manager
Towne Park
05.2024 - Current
Guest Service Manager
Evolution Parking Guest Services
11.2023 - Current
Account Manager
Towne Park
07.2023 - Current
Multi-Site Manager
Towne Park
10.2022 - 08.2023
Associate Account Manager
Towne Park
12.2021 - 10.2022
No Degree - Business
University of California, Merced
BBA - Sociology
El Camino College
High School Diploma -
Animo Leadership High School
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