Kelvin Oritsemayiwa
MISSISUGHA,ONTARIO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
MTN
06.2017 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
GTB
06.2015 - 03.2017
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
Project Coordinator
INDUSTRAL GEARS
02.2011 - 02.2015
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
Education
POST GRADUATE DIPLOMAL - Human Resource Management
Niagara College
Welland, ON01-2020
Bachelor of Science - Business Administration
UNIVERSITY OF ABUJA
02-2011
Skills
- Relationship Building
- Project Management
- Time Management
- Forecasting
- Inbound and Outbound Calling
- Data Collection
- Call Management
- Scheduling
- Data Entry
- Appointment Scheduling
- Minute Taking
Timeline
Customer Service Representative
MTN
06.2017 - 12.2023
Customer Service Representative
GTB
06.2015 - 03.2017
Project Coordinator
INDUSTRAL GEARS
02.2011 - 02.2015
POST GRADUATE DIPLOMAL - Human Resource Management
Niagara College
Bachelor of Science - Business Administration
UNIVERSITY OF ABUJA
Similar Profiles
Adrian KleinsmithAdrian Kleinsmith
Account Manager Mobile and Fixed Services at MTNAccount Manager Mobile and Fixed Services at MTN
LIENGU MANGWA MELIENGOU (CV)LIENGU MANGWA MELIENGOU (CV)
MOBILE MONEY AGENT at MTNMOBILE MONEY AGENT at MTN
Thabang MathibediThabang Mathibedi
Manager: Revenue Assurance Partner at MTNManager: Revenue Assurance Partner at MTN
Nothando Pearl ZunguNothando Pearl Zungu
Customer Care Agent (Customer Back Office Support Services) at MTNCustomer Care Agent (Customer Back Office Support Services) at MTN
Manjinder GillManjinder Gill
Senior Manager at ScotiabankSenior Manager at Scotiabank