Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
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Kelvin Orisakwe

London,ON

Summary

Driven and detail-focused operations and service professional with over 3 years of diverse experience in logistics coordination, customer service, and technical support. Detail-oriented operations assistant possessing outstanding wpm typing speed and customer service abilities. Organized and coordinated individual with several years of hands-on experience providing administrative and clerical support to aid in day-to-day business operations. Independent and self-motivated team player recognized for maintaining high standards of excellence in daily operations.

Overview

3
3
years of professional experience

Work History

Operations Assistant

Speedy Logistics
London, ON
06.2025 - Current
  • Coordinate and manage daily logistics operations, including scheduling, tracking, and dispatch support.
  • Communicate with clients to confirm delivery arrangements and resolve shipment issues efficiently.
  • Prepare and send documentation such as shipment updates, delivery confirmations, and internal reports.
  • Collaborate with warehouse and driving teams to ensure timely and accurate deliveries.
  • Maintain organized digital records using internal systems, contributing to improved workflow efficiency.
  • Identify minor process gaps and recommend workflow improvements to enhance overall productivity.

Customer Service Representative

Foundever (Intuit TurboTax)
London, ON
06.2024 - 05.2025
  • Delivered high-quality, empathetic support for tax and account-related issues across phone, email, and chat.
  • Resolved escalated customer inquiries with minimal supervision, improving first-contact resolution metrics.
  • Conducted thorough research to resolve discrepancies in financial records and ensured regulatory compliance.
  • Partnered with Engineering to troubleshoot software bugs, relaying detailed feedback for platform improvement.
  • Created internal documentation to reduce resolution times by 20% and enhance service efficiency.
  • Participated in weekly huddles to refine support strategies and elevate customer satisfaction.

Technical Customer Service Representative

Foundever (Rogers)
London, ON
06.2022 - 06.2023
  • Provided comprehensive technical support for internet, TV, and mobile services.
  • Troubleshot service issues, guided customers, and escalated as needed.
  • Developed reusable templates to improve team communication consistency.
  • Analyzed call trends and worked with QA to enhance customer experience.
  • Trained and mentored new hires, accelerating onboarding efficiency.
  • Contributed to CRM updates by testing and giving feedback on usability.

Customer Service Advisor

Concentrix (Rogers)
London, ON
02.2022 - 04.2022
  • Supported small business accounts with technical troubleshooting and service consultations.
  • Identified upsell opportunities during support calls to increase revenue per interaction.
  • Contributed to knowledge base and SOP updates for streamlined operations.
  • Maintained detailed Salesforce records for accurate follow-ups.
  • Regularly exceeded KPIs and satisfaction benchmarks.

Education

BBA -

Conestoga College
Kitchener, Ontario

Skills

  • Logistics and operations support
  • Dispatch coordination
  • CRM tools: Salesforce and Zendesk
  • Microsoft Office Suite: Excel, Word, Outlook
  • Technical troubleshooting
  • Customer communication
  • Attention to detail
  • Multitasking
  • Work adaptability

Additional Information

  • Experience working remotely and independently
  • Fast learner and highly coachable
  • Open to full-time or part-time opportunities
  • Passionate about operations, logistics, and continuous improvement

Timeline

Operations Assistant

Speedy Logistics
06.2025 - Current

Customer Service Representative

Foundever (Intuit TurboTax)
06.2024 - 05.2025

Technical Customer Service Representative

Foundever (Rogers)
06.2022 - 06.2023

Customer Service Advisor

Concentrix (Rogers)
02.2022 - 04.2022

BBA -

Conestoga College

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Kelvin Orisakwe