Kelvin Omorodion
Winnipeg,Manitoba
Summary
Highly-motivated public servant with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Expert at working effectively unsupervised and quickly mastering new skills. Successful at working in both team-based and self-directed capacities. Focused on optimizing procedures to minimize wasted time and resources. Good oral and written communication, relationship-building and prioritization skills. Tech-savvy individual possessing in-depth knowledge of office management systems and procedures.
Overview
4
4
years of professional experience
Work History
TAXPAYER RELIEF OFFICER
CANADA REVENUE AGENCY
02.2022 - Current
- Process taxpayers’ relief request with the various agency’s software
- Call taxpayers and after the standard verifications, request for more documents to process their cases
- Communicates with other senior officers regarding the various cases that are being processed
- Transfers the details of the processed request from the taxpayers’ factsheets to the agency’s software
- Prepares and send decision letters to the taxpayers regarding their relief request
- Attends regular team meetings, and share ideas with team leader and teammates
- Updates my knowledge with the agency’s newsletters/emails on how to process different cases
- Secures taxpayers’ and agency’s information/documents, and maintains professionalism
RESIDENTIAL MENTORING & SUPPORT STAFF
FPS THERAPY & SUPPORT SERVICES
Winnipeg, MB
10.2022 - Current
- Provides exceptional services, advice, and support based on client’s needs
- Leads and assists clients with daily routines and life skills
- Monitors and responds to the vulnerabilities and risk factors of the clients
- Supports and reinforces client risk management plans and strategies
- Maintains safe, healthy and therapeutic homes by balancing support and applying house rules and policies
- Records and share information related to client functioning and other issues to supervisors, psychologists and government officials.
- Fosters relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Provides information on resident progress and development of case plans.
- Mediates interpersonal problems between residents.
- Collaborates with other counselors to develop programs that address needs of residents.
- Respond to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
SCHEDULING COORDINATOR
CBI HEALTH GROUP
Winnipeg, MB
10.2020 - 09.2022
- Responded to client and staff inquiries/incident/complaint/compliment within specific time frame and reported any issue that might impact service delivery to regional office for follow-up
- Transferred all clinical inquires to the clinical coordinators within the appropriate geographical area
- Ensured all relevant information were received and documented either in verbal or written format
- Monitored Clients late visits and follow up with the assigned staff to ensure the clients were visited
- Prepared a list of vacant shifts and sent updated shift transfers to management and supervisors
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Provided reminder calls to clients prior to scheduled visits.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
YOUTH ADDICTIONS COUNSELOR
NEECHEEWAM INC
Winnipeg, MB
05.2021 - 08.2022
- Performed administrative duties and kept appropriate lines of communication with management, staff, residents, and others required by law
- Updated youths’ records and other documentations and suggested other forms of goal-orientations
- Managed youths’ finances and expenditures and participated in any immediate crisis intervention
- Advocated for the youths and supported them through social laws and regulations
- Established youths’ safe spaces and taught appropriate socially acceptable behavior
- Observed and recorded each resident’s activities for treatment planning and implementation.
- Delivered expert therapeutic support to patients dealing with substance abuse, addiction and mental health issues.
- Collaborated with team members to monitor treatment progress and improve individual clients' plans.
- Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.
- Supported and counseled clients with drug and alcohol addiction.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
CUSTOMER CARE SPECIALIST
SKIPTHEDISHES INC
WINNIPEG, MANITOBA
02.2019 - 08.2019
- Increased the customer base by identifying frequent complaints and finding a quicker solution
- Convinced customers over the phone, live chats, and Emails by explaining the various ways to use the company’s products and services which resulted in an increase in sales and services
- Followed up with the restaurants over the phone and ensured customers’ orders are prepared correctly and all missing items or other issues are resolved amicably
- Ensured safety compliance, safe working conditions, safe procedures and practices, and adherence to the set-out rules in the workplace safety and health act.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
Education
Diploma - Human Resource Management
University of Winnipeg
Winnipeg, MB08.2020
Management Certificate - Management
University of Winnipeg
Winnipeg, MB08.2020
Bachelor of Arts - English
International Qualification Assessment, IQAS
05.2020
Bachelor of Arts Degree - English
Ambrose Alli University
Ekpoma, Nigeria12.2012
Skills
- Policy Development
- Planning & Organizing
- Team Building
- Organizational Skills
- Training & Development
- Critical Thinking
- Conflict Resolution
- Customer Service
- Supervision & Leadership
- Reliable & Trustworthy
- Data Management
- Relationship Building
- Good Work Ethic
- Computer Skills
- Problem Resolution
- Microsoft Office
- Report Writing
- Correspondence Management
- Creative Problem-Solving
- Social Media and Public Relations
- Multitasking and Organization
- Remote Working Experience
- Information Processing Systems
- PowerPoint Presentations
- Staff mentoring
- Mentoring and coaching
- Youth mentoring
- Trainee mentoring
- Staff mentoring & leadership
Volunteer
- The Unit Leader, Hospitality Unit, Living Faith Church, Winnipeg, MB
- PACE Social Group, The University of Winnipeg, Winnipeg, MB
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
RESIDENTIAL MENTORING & SUPPORT STAFF
FPS THERAPY & SUPPORT SERVICES
10.2022 - Current
TAXPAYER RELIEF OFFICER
CANADA REVENUE AGENCY
02.2022 - Current
YOUTH ADDICTIONS COUNSELOR
NEECHEEWAM INC
05.2021 - 08.2022
SCHEDULING COORDINATOR
CBI HEALTH GROUP
10.2020 - 09.2022
CUSTOMER CARE SPECIALIST
SKIPTHEDISHES INC
02.2019 - 08.2019
Diploma - Human Resource Management
University of Winnipeg
Management Certificate - Management
University of Winnipeg
Bachelor of Arts - English
International Qualification Assessment, IQAS
Bachelor of Arts Degree - English
Ambrose Alli University
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