4+ years of experience in operations management, with vast knowledge in cost optimization and project leadership. Proven ability to enhance efficiency, implement innovative solutions, and drive operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
TESTIMONY PROJECTS
ABUJA
11.2020 - 10.2025
Created a more efficient workflow process and improved data accuracy by introducing the YARDI software and HubSpot CRM across multiple teams in the organization.
Implemented cost-reduction measures, optimizing procurement and vendor contracts to achieve a 15% decrease in operational expenses, while maintaining quality standards.
Developed and enforced comprehensive safety and compliance policies, resulting in near-zero safety incidents, and 100% adherence to provincial housing regulations over a three-year period.
Led a cross-functional team in a $2 million joint venture project, completing the project one month ahead of schedule and 12% under budget through effective project management and resource allocation.
Directed daily operations for a portfolio of 220+ residential units, ensuring smooth running, and high quality of service.
Developed internal training programs for staff to enhance team skills and operational effectiveness.
Property Manager
TESTIMONY PROJECTS
abuja
07.2019 - 10.2020
Managed operations for the entire company rental portfolio of 197 units, which included tenant relations, rent collection, and maintenance coordination.
Oversaw maintenance and repair procedures, negotiating contracts with service providers that decreased maintenance costs by 20%.
Assisted in preparing monthly financial reports and annual budgets, offering valuable insights for revenue growth and expenditure control.
Implemented a tenant satisfaction program that increased retention rates by 7% and improved overall tenant satisfaction scores.