KELVIN OFIOGUMA
Toronto,ON
Summary
Detail-oriented team player with strong organizational, Empathy, and compassionate skills. Adept at working all ages and demographics of patients. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Health Care Aide
Independent Care System (ICS)
03.2023 - 05.2023
- Developed a range of superior interpersonal skills by working with a diverse group of clients
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing, light house keeping, bathing and walking.
- Kept accurate records of patients' care, condition and progress.
- Assisted with patient transfer and ambulation.
Health Care Assistant
Home Instead
04.2022 - 01.2023
- Assisted patients with activities of daily living, going for walks, feeding, housekeeping, shopping and medication reminder
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Maintained client confidentiality and medical records
- Communicated with patients' family members and friends to answer questions and explain care tasks
- Conducted patient health checks, reported and documented observations of patients' conditions to medical staff.
Customer Service Representative
Excentra
01.2020 - 01.2022
- Led and trained a team of 17 sales agents making outbound cold and warm calls to potential customers
- Answered incoming calls and providing frontline customer support or assistance with product and service transactions
- Demonstrated excellent communication skills in resolving problems and consumer complaints
- Schedule and confirm appointment with clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Human Anatomy and Cell Biology
Delta State University
Abraka, Nigeria2014
Skills
- Medical Terminology Knowledge
- Light Housekeeping
- Calm Under Stress
- Compassionate Caregiver
- Bathing and Dressing
- Dementia and Alzheimer's Knowledge
- Companionship and Emotional Support
- Trustworthy Companion
- Strong communication skills
- Interpersonal skills
- Empathy and compassionate
Affiliations
Anatomical Student Society of Nigeria (ASSON) in affiliation with the International Federation of Association of Anatomists
Certification
- Standard First Aid and CPR, C AED Certification, St. John Ambulance - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Health Care Aide
Independent Care System (ICS)
03.2023 - 05.2023
Health Care Assistant
Home Instead
04.2022 - 01.2023
Customer Service Representative
Excentra
01.2020 - 01.2022
Bachelor of Science - Human Anatomy and Cell Biology
Delta State University
- Standard First Aid and CPR, C AED Certification, St. John Ambulance - 2023
Similar Profiles
Adrian TamsAdrian Tams
Director of Workforce & Deputy CPO at Cambridgeshire & Peterborough Integrated Care System (ICS)Director of Workforce & Deputy CPO at Cambridgeshire & Peterborough Integrated Care System (ICS)
Kimberly JacksonKimberly Jackson
Courier at ICSCourier at ICS
Skylar MyersSkylar Myers
Electrical Helper at ICSElectrical Helper at ICS