Kelvin Njoroge
Burnaby,BC
Summary
Dedicated and customer-focused User Support Technician providing efficient technical support and troubleshooting for end-users. Proven ability to diagnose and resolve hardware and software issues, ensuring optimal functionality and user satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Coordinator
NORTH BURNABY REAL ESTATE SALES
2014.01 - 2019.01
- Sent and received mails
- Kept inventory for computer hardware and software
- Ensured everything required was available for easy running of office
- Maintain Customer files online.
- Implemented consultative sales techniques to generate revenues and exceed sales targets.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Contacted new and existing customers to outline benefits of products.
- Saved costs by negotiating room rates and meeting space pricing.
- Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
- Performed follow-up calls with customers after each sale was completed.
- Mentored newly hired staff in upselling techniques to improve sales.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
Computer Operator
Mc Donalds
2008.01 - 2014.01
- Created and Managed user accounts in active directory
- Provided first-level technical support to end-users via phone, email, and in-person
- Diagnosed and resolved hardware and software issues, ensuring minimal downtime
- Installed, configured, and maintained computer systems, peripherals, and software applications
- Conducted user training sessions to enhance IT literacy and reduce support requests
- Maintained accurate records of support requests, resolutions, and system configurations.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
- Reviewed, analyzed and recommended software solutions for specific project needs.
- Provided user support for all system applications and hardware components.
- Updated automated job schedules to resolve discrepancies or conflicts and to avoid duplication.
- Automated jobs, scripts and processes using automation software.
- Input data from multiple sources and output data to various forms of physical media.
- Completed frequent checks on user logins, file permissions and other data issues.
- Collaborated with IT staff members to troubleshoot complex problems encountered by users.
- Monitored systems for intrusions or denial of service attacks, reporting security breaches to appropriate personnel.
- Escalated failures to system and application programming staff for remediation.
Education
Some College (No Degree) -
Anderson Collegiate Vocational Institute
Whitby, ONDiploma in Business Information Technology - Information And Computer Systems
Seneca College of Applied Arts And Technology
North York, ONSkills
- Technical Support
- Troubleshooting
- Hardware Installation and Maintenance
- Software Installation and Configuration
- Customer Service
- System Diagnostics
- IT Security
- Communication
- Team Collaboration
- User Training
- Customer Communication
- Coaching Skills
- Sales Reporting
- Schedule Management
- Recordkeeping
- Performance Tracking
- Report Creation
- Data Entry
- Report Generation
- Scheduling
- Contract Preparation
Timeline
Sales Coordinator
NORTH BURNABY REAL ESTATE SALES
2014.01 - 2019.01
Computer Operator
Mc Donalds
2008.01 - 2014.01
Some College (No Degree) -
Anderson Collegiate Vocational Institute
Diploma in Business Information Technology - Information And Computer Systems
Seneca College of Applied Arts And Technology
First Aid Standard - CPR / AED
Certification
First Aid Standard - CPR / AED
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