Kelvin Hui
Windsor,ON
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
General Manager /Regional Operations Manager
Thomas Lawn Care
04.2012 - 11.2023
- Serviced over 800 plus residential customers and helped develop and grow the largest lawn care company in Nepean Ottawa.
- Developed and implemented strategies to increase sales and profitability.
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on operating machinery , proper protocols and customer service standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- In charge of daily operations, delegating work to staff and making sure deadlines of task were completed in a timely manner.
- Highly experienced with customer relations and sales.
- Proficient with a high variety of machinery and lawn care equipment.
- Fully Licensed Exterminator.
Snow Plow Operator
Exterior Solutions
11.2012 - 03.2023
- Completed prompt snow removal process during and after weather events.
- 24/7 on call during the winter season.
- Operated heavy machinery Kubota tractors to clear residential driveways.
- Serviced around 180 residential driveways in a timely manner every winter.
- Maintained assigned vehicles and equipment in professional working conditions.
Meat Clerk
Food Basics Grocery Store
01.2011 - 03.2012
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Restocked products based on available inventories and customer demands.
- Cooked food in the kitchen and helped maintain a sanitary kitchen.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
Assistant
Central Cup
07.2008 - 10.2009
- Assisted manager in all aspects of business operations.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Education
Law And Security
St. Clair College
Windsor, ONHigh School Diploma -
W.F. Herman Academy - Secondary
Windsor, ON06.2010
Skills
- Customer Retention
- Process Improvements
- Operations Oversight
- Staff Training/Development
- Team Leadership
- Consistently Meet Goals
- Efficient Multi-Tasker
- Strategic Planning
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Snow Plow Operator
Exterior Solutions
11.2012 - 03.2023
General Manager /Regional Operations Manager
Thomas Lawn Care
04.2012 - 11.2023
Meat Clerk
Food Basics Grocery Store
01.2011 - 03.2012
Assistant
Central Cup
07.2008 - 10.2009
Law And Security
St. Clair College
High School Diploma -
W.F. Herman Academy - Secondary
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