Strong leader and problem-solver with solid background in a variety of industries including customer service. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
17
17
years of professional experience
Work History
Self-employed Legal Scopist
Kelvin Haveman
03.2020 - Current
Legal scoping of court, discovery, hearing and arbitration transcripts for Reportex Agencies
Self-employed/business owner
Fraser Valley Property Polishers
11.2018 - 03.2019
Landscaping and exterior cleaning
Lawn and garden maintenance
Christmas light installation
Landscape labourer
LawnPro
04.2017 - 11.2018
General landscaping duties
Packaging lead hand/shipper & receiver
Omni Pet Nutrition Incorporated
05.2014 - 09.2015
Oversight of quality control and food packaging (supervised 5 personnel, some casual employees)
Management and oversight of daily shipping and receiving operations
Responsible for completion of all pre-trip inspections for fleet of forklifts, coordination of repairs and recalls with maintenance personnel.
Manage parking of up to 9 incoming vehicles (up to tractor trailer size) in shipping/receiving yard
Use of computer (MS Word) for completing skid tags and monitor the computerized analysis (using spectrometry) of food content
Regular lifting of heavy bags and boxes in excess of 50lbs
Packaging lead hand
Taplow Feeds
01.2011 - 05.2014
Oversight for quality control of food packaging (supervised 4 personnel)
Management of shipping and receiving as required
Use of computer (MS Word) for completing skid tags and monitor the computerized analysis (using spectrometry) of food content
Regular lifting of heavy bags and boxes in excess of 50lbs
MSNTV support professional
Stream/Convergys
07.2010 - 10.2010
Answer incoming calls related to MSNTV technical and billing support
Problem-solving technical issues
Broadband and cable TV technician
ATI Telecomm
09.2008 - 07.2009
Installation and removal of cable and internet services
Repair and troubleshooting
Off-loading and cross-loading of required vehicle and work ticket equipment
Minor repair/maintenance on vehicle (flat tires, fluids top up, brake check) and cleaning