Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
KELVIN GACHOKA

KELVIN GACHOKA

Mississauga,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Call-center-representative

Safaricom
01.2020 - 06.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Call Agent

Citam Mamlaka Schools
03.2018 - 11.2019
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
  • Built strong customer relationships with empathetic communication and active listening skills.

Education

BBA - Purchasing & Supply Chain Management

ST PAULS UNIVERSITY
NAIROBI
10.2014

Skills

  • Sales Closing
  • Payment Processing
  • Customer Service
  • Account Updating
  • Complaint Resolution
  • Technical Support

Languages

English
Full Professional
Swahili
Native or Bilingual

Certification


  • Licensed Computer Operator 1

Timeline

Call-center-representative

Safaricom
01.2020 - 06.2023

Call Agent

Citam Mamlaka Schools
03.2018 - 11.2019

BBA - Purchasing & Supply Chain Management

ST PAULS UNIVERSITY

Similar Profiles

CREATE PROFILE
KELVIN GACHOKA