Kelvin Foo
Mississauga,ON
Summary
Driven CSR with a proven track record at RRD, enhancing customer satisfaction through exceptional problem-solving and active listening. Expert in process optimization and teamwork, Skilled in MS Office and adept at fostering collaboration, my strategies have consistently resulted in repeat business and streamlined communication.
Overview
22
22
years of professional experience
Work History
CSR
DCM
10.2002 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for our scheduler and other CSR accounts.
Education
Bachelor Of Technology - Graphic Communications Management
Toronto Metropolitan University
Toronto, ON06.1999
Skills
- Problem-solving abilities
- Process Optimization
- Prepress Expertise
- Deadline Management
- Color Management
- Print production planning
- Quality Assurance
- Workflow Optimization
- Teamwork and Collaboration
- Multitasking Abilities
- Critical Thinking
- Self Motivation
- MS Office
Timeline
CSR
DCM
10.2002 - Current
Bachelor Of Technology - Graphic Communications Management
Toronto Metropolitan University
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