Summary
Overview
Work History
Education
Skills
Timeline
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PATRICIA O’NEIL BANKS

Edmonton

Summary

Results-driven management professional with a proven track record of leading teams to achieve exceptional results. Emphasis on team collaboration, operational efficiency, and delivering measurable outcomes drives success in every initiative. Expertise in strategic planning and process improvement fosters a culture of accountability and excellence within organizations. Recognized for adaptability and a commitment to consistently meeting evolving organizational needs.

Overview

18
18
years of professional experience

Work History

Claims Assistant/Accounting Assistant

Wawanesa Insurance – Staffmax
06.2019 - 07.2020
  • Monitor MB Claims mailbox
  • Set up claims from various queues
  • Contact the clients and do initial claim process
  • Contact brokers for required information
  • Do any activities assigned to me by the team
  • Office admin duties as needed
  • Datacap documents for claim files; either through link or scanner.
  • Data entry
  • Cover reception during holiday periods or whenever required

Accounting Assistant Duties:

  • Data Entry
  • Enter and confirm fuel receipts
  • Enter and confirm maintenance on vehicles
  • Process cheques when needed
  • Set up Trial Balance excel spreadsheet monthly
  • General Ledger entries when required
  • Send out invoice/s monthly
  • Daily Deposits
  • Monitor Broker Payment Summary
  • Used the following accounting systems: People Soft (GL entries) and Blue Track (Broker information)
  • Filing
  • Office admin duties as needed
  • Covered Mail Room Breaks

Regional Manager

Professional Warehouse Demonstrators
08.2009 - 07.2017
  • Mentoring and coaching management team in 11-16 warehouses
  • Hiring and train demo managers and assistants
  • Identify through audits and visits areas of excellence as well as areas to work on
  • Complete 2 audits per year per warehouse
  • Performance appraisals yearly on Demo Managers
  • Represent PWD in a professional manner in all interactions with Costco, Vendors, Members and staff
  • Act as a resource for all employees (approximately 500-750)
  • Have an open-door policy
  • Create incentive programs and work together with Head Office coordinators and administrators as well as with vendors
  • Help develop policies, procedures and means of measuring success.
  • Created power point presentations for Regional Meetings and training of new hires for warehouse openings.
  • Participated and conducted seminars with all management.
  • Participated and assisted with the PWD training teams for 8 Costco warehouse openings across Canada.
  • (8 Years/Company Closed)

Executive Administrator/Office Assistant

Woodvale Community Facility
01.2003 - 01.2008
  • Handled all accounting duties
  • Payroll for up to 30+ employees through Ceridian
  • Experience in ACCPAC, Simply Accounting and QuickBooks accounting systems, Microsoft applications
  • Answering phones and directing call to the appropriate departments
  • Basic office duties
  • Daily cash outs and deposits
  • Reconcile 6 bank statements monthly
  • Prepare yearly bingo and casino reports that are submitted AB Gaming
  • Prepare a month end financial report for the manager and operating board
  • Accounts payable and receivable
  • Applied for grants for the Community League and Woodvale Facility

Education

High School Diploma -

Oromocto High School
Edmonton, AB

Associate of Arts -

Atlantic Business College
Moncton

Skills

  • Prioritization and scheduling expertise
  • Responsive to new challenges
  • Workplace professionalism
  • Proactive self-starter
  • Customer experience enhancement
  • Clear communication
  • Effective team engagement
  • Customer service excellence
  • Consistent reliability
  • Teamwork
  • Problem-solving skills

Timeline

Claims Assistant/Accounting Assistant

Wawanesa Insurance – Staffmax
06.2019 - 07.2020

Regional Manager

Professional Warehouse Demonstrators
08.2009 - 07.2017

Executive Administrator/Office Assistant

Woodvale Community Facility
01.2003 - 01.2008

High School Diploma -

Oromocto High School

Associate of Arts -

Atlantic Business College
PATRICIA O’NEIL BANKS