Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kelum Krishantha Dunukewala

Etobicoke

Summary

Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Information Technology Technician

Sunshine Welfare Action Mission
08.2019 - 05.2024
  • Develop and implement MIS (Management Information System) policies to ensure data accuracy and security.
  • Provide recommendations to update current MIS to improve reporting efficiency and consistency.
  • Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
  • Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
  • Understand problems and provide appropriate technical support solutions.
  • Researched and recommended innovative and automated approaches to routine tasks.
  • Implemented cybersecurity measures to protect sensitive information from unauthorized access or theft.
  • Managed vendor relationships, negotiating contracts for cost-effective services that met organizational requirements.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

Storekeeper

Sunshine Welfare Action Mission
08.2012 - 08.2019
  • Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
  • Received product shipments and organized in stockroom storage area.
  • Ordered goods from various vendors to maintain store merchandise levels.
  • Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
  • Monitored merchandise on shelves and in storage using inventory control system.
  • Filled orders by gathering merchandise specified in requisitions.
  • Tagged merchandise and neatly stocked on shelves and display areas.

Education

Diploma in Information Technology -

Informatics Academy
Singapore
09.2014

Skills

  • Hardware Installation
  • Network Administration
  • Mobile Device Management
  • Network Troubleshooting
  • Device configuration
  • Help Desk Operations
  • Remote Support
  • Wireless Networking
  • Software Updates
  • Software configuration
  • Server maintenance
  • System Administration
  • Operating System Expertise
  • Device Installation

Languages

English
Professional Working

Certification

  • National ITE Certificate in Technology Infocomm Technology Training - December 2015- June 2017

Timeline

Information Technology Technician

Sunshine Welfare Action Mission
08.2019 - 05.2024

Storekeeper

Sunshine Welfare Action Mission
08.2012 - 08.2019

Diploma in Information Technology -

Informatics Academy
  • National ITE Certificate in Technology Infocomm Technology Training - December 2015- June 2017
Kelum Krishantha Dunukewala