Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Information Technology Technician
Sunshine Welfare Action Mission
08.2019 - 05.2024
Develop and implement MIS (Management Information System) policies to ensure data accuracy and security.
Provide recommendations to update current MIS to improve reporting efficiency and consistency.
Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
Understand problems and provide appropriate technical support solutions.
Researched and recommended innovative and automated approaches to routine tasks.
Implemented cybersecurity measures to protect sensitive information from unauthorized access or theft.
Managed vendor relationships, negotiating contracts for cost-effective services that met organizational requirements.
Installed, configured, tested and maintained operating systems, application software, and system management tools.
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Storekeeper
Sunshine Welfare Action Mission
08.2012 - 08.2019
Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
Received product shipments and organized in stockroom storage area.
Ordered goods from various vendors to maintain store merchandise levels.
Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
Monitored merchandise on shelves and in storage using inventory control system.
Filled orders by gathering merchandise specified in requisitions.
Tagged merchandise and neatly stocked on shelves and display areas.
Education
Diploma in Information Technology -
Informatics Academy
Singapore
09.2014
Skills
Hardware Installation
Network Administration
Mobile Device Management
Network Troubleshooting
Device configuration
Help Desk Operations
Remote Support
Wireless Networking
Software Updates
Software configuration
Server maintenance
System Administration
Operating System Expertise
Device Installation
Languages
English
Professional Working
Certification
National ITE Certificate in Technology Infocomm Technology Training - December 2015- June 2017
Timeline
Information Technology Technician
Sunshine Welfare Action Mission
08.2019 - 05.2024
Storekeeper
Sunshine Welfare Action Mission
08.2012 - 08.2019
Diploma in Information Technology -
Informatics Academy
National ITE Certificate in Technology Infocomm Technology Training - December 2015- June 2017
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