Hi, I’m
Kelti Slaney
Fort McMurray,Canada
Summary
To obtain part time employment with PG-Eh.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
years of professional experience
1
Certification
Work History
Fort McMurray Golf Club
Server | Bartender
04.2023 - 09.2024
Job overview
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Rotary Links Golf Course
Server | Bartender | Shift Lead
05.2022 - 09.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Hines Health Services
Screening Tech. | EMS Transport (COVID Response)
06.2020 - 02.2022
Job overview
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
- Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
- Mentored junior developers, fostering a culture of continuous learning and skill improvement.
- Coordinated with product management to prioritize feature development, aligning with strategic objectives.
Fort McMurray Catholic School Board
Educational Assistant (Replacement Position)
11.2020 - 01.2021
Job overview
- Father Beauregard - Primary Independent Living Program EA
- Father Turcotte School - Kindergarten EA
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Earls Fuel Restaurant
Server | Bartender | Expo
01.2018 - 01.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Fort McMurray Golf Club
Beverage cart server
06.2019 - 09.2019
Job overview
- Increased sales revenue by upselling premium beverage options and utilizing persuasive selling techniques.
- Supported other departments when needed, exemplifying adaptability and a team-oriented mindset within the organization.
- Exhibited excellent multitasking skills by managing cash transactions, inventory control, and customer interactions simultaneously.
- Maximized customer engagement by offering friendly and approachable service, making each interaction memorable.
- Conducted regular maintenance checks on the beverage cart, ensuring optimal performance during shifts.
Education
Keyano College (UofA) Fort McMurray, AB
Bachelor of Education from Elementary Education
04-2027
University Overview
- Honour Roll
St John AmbulanceFort McMurray, AB
Emergency Medical Responder
01-2018
Father Patrick Mercredi High School
Highschool Diploma
06-2018
Skills
- A person who possesses a great eagerness to learn and excel
- Reliable / Flexible
- Quick Learner
- Technologically Efficient
- Organized and Dedicated
- Patient
- Class 5 GDL
- High School Diploma
- Secondary Education at Keyano
- Exceptional customer service
- Guest engagement
- Cash handling
- Menu memorization
- Regulatory compliance
- Multitasking and organization
- Liquor, wine, and food service
- Positive guest interactions
- Cool under pressure
- Excellent communication
- Problem-solving
- Team leadership
- High energy and stamina
Certification
- First Aid BLS
- ProServe Liquor Staff Training
- ProTect Security Staff Training
- Wildlife Awareness + Bear Awareness
- Construction Safety Orientation (ESC)
- Argo / Amphibious Vehicle Course - Pioneer Offroad Rentals
- Principles of Health + Safety Management (ACSA)
- Contractor Management (ACSA)
- Restricted Airport Identity Card (RAIC - Security Awareness Training)
Personal Information
Age: 24
High School Diploma
Obtained
Languages
English
Timeline
Server | Bartender
Fort McMurray Golf Club
04.2023 - 09.2024
Server | Bartender | Shift Lead
Rotary Links Golf Course
05.2022 - 09.2022
Educational Assistant (Replacement Position)
Fort McMurray Catholic School Board
11.2020 - 01.2021
Screening Tech. | EMS Transport (COVID Response)
Hines Health Services
06.2020 - 02.2022
Beverage cart server
Fort McMurray Golf Club
06.2019 - 09.2019
Server | Bartender | Expo
Earls Fuel Restaurant
01.2018 - 01.2021
Keyano College (UofA)
Bachelor of Education from Elementary Education
St John Ambulance
Emergency Medical Responder
Father Patrick Mercredi High School
Highschool Diploma
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