Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelti Page

Oshawa,ON

Summary

Experienced in delivering exceptional guest experiences through effective communication and a commitment to exceeding expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Pizza Hut
Bowmanville, ON
06.2023 - 01.2024
  • Managed and processed Sysco orders efficiently, ensuring accuracy and timeliness.
  • Efficiently managed till operations
  • Coordinated and delegated duties of staff members to ensure efficient operations
  • Implemented strategies to achieve and maintain customer satisfaction
  • Recruited, trained, and supervised staff
  • Achieved financial goals through effective budgeting
  • Drove growth by effectively promoting and marketing the business

Server/Bartender

Wild Wing
Whitby, ON
09.2017 - 05.2021
  • Increased revenue through strategic up-selling of profitable menu items, including appetizers and mixed drinks.
  • Accurately processed customer payments including credit cards, cash, and gift certificates while ensuring correct change was given
  • Maintained table settings of multiple dining areas by ensuring cleanliness and organization.
  • Utilized POS system to efficiently process and manage orders
  • Created and managed orders, ensuring accuracy and prompt delivery of special requests for an optimal dining experience
  • Maintained up-to-date menu and chef special knowledge to offer tailored recommendations based on preferences and dietary restrictions
  • Checked identification to enforce age requirement for alcoholic beverages
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers

Shift Supervisor / Manager

Wild Wing
Whitby, ON
05.2021 - 05.2023
  • Scheduled staff bi-weekly
  • Ensured strict adherence to cash controls and security protocols
  • Managed and monitored inventory levels
  • Completed shift documentation accurately and comprehensively
  • Provided motivation and guidance to the team
  • Demonstrated the guest as top priority through leading by example.
  • Responded to and resolved guest service complaints
  • Managed weekly distribution of tips
  • Reviewed daily cashouts.

Server/Bartender

Whisky John's Bar and Grill
Oshawa, ON
06.2022 - 06.2023
  • Demonstrated exceptional barista skills by creating high-quality drinks for diverse clientele
  • Operated and managed POS system to streamline transactions
  • Assisted customers in placing their food orders with precision
  • Delivered exceptional customer service in a positive dining environment
  • Increased revenue through effective cross-selling of profitable items
  • Maintained clean, organized, and presentable table settings

McDonald's Crew Member

McDonald's
Port Perry, ON
07.2017 - 07.2018
  • Maximized customer satisfaction through exceptional service delivery
  • Provided efficient order-taking service with attention to detail.
  • Collaborated within a team to achieve collective objectives
  • Managed cash transactions and ensured accurate balancing of cash registers
  • Delivered conflict resolution support resulting in increased customer satisfaction and repeat customers

Education

GED -

Trillium Lakelands Adult Continuing Educ Night School
Lindsay, ON
09-2018

Skills

  • Problem solving
  • Organized
  • Good communication skills
  • Work well with others
  • Am easy to get along with
  • Self motivated
  • Time management
  • Conflict Resolution
  • Ability to work under pressure
  • Leadership Development
  • Decision making
  • Teamwork
  • Bartending
  • Serving Experience
  • Talent Development
  • Customer Engagement
  • Food Safety

Certification

  • First Aid & CPR Level C, 12/01/18
  • Smart Serve, 03/2018 renewed 08/2023
  • WHIMIS, Present
  • Food Health and Safety, Present
  • Frequent Positive Customer Feedback, Present
  • Consistent Positive Employer Evaluations

Timeline

Restaurant General Manager

Pizza Hut
06.2023 - 01.2024

Server/Bartender

Whisky John's Bar and Grill
06.2022 - 06.2023

Shift Supervisor / Manager

Wild Wing
05.2021 - 05.2023

Server/Bartender

Wild Wing
09.2017 - 05.2021

McDonald's Crew Member

McDonald's
07.2017 - 07.2018

GED -

Trillium Lakelands Adult Continuing Educ Night School

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