Kelti Page
Oshawa,ON
Summary
Experienced in delivering exceptional guest experiences through effective communication and a commitment to exceeding expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Pizza Hut
Bowmanville, ON
06.2023 - 01.2024
- Managed and processed Sysco orders efficiently, ensuring accuracy and timeliness.
- Efficiently managed till operations
- Coordinated and delegated duties of staff members to ensure efficient operations
- Implemented strategies to achieve and maintain customer satisfaction
- Recruited, trained, and supervised staff
- Achieved financial goals through effective budgeting
- Drove growth by effectively promoting and marketing the business
Server/Bartender
Wild Wing
Whitby, ON
09.2017 - 05.2021
- Increased revenue through strategic up-selling of profitable menu items, including appetizers and mixed drinks.
- Accurately processed customer payments including credit cards, cash, and gift certificates while ensuring correct change was given
- Maintained table settings of multiple dining areas by ensuring cleanliness and organization.
- Utilized POS system to efficiently process and manage orders
- Created and managed orders, ensuring accuracy and prompt delivery of special requests for an optimal dining experience
- Maintained up-to-date menu and chef special knowledge to offer tailored recommendations based on preferences and dietary restrictions
- Checked identification to enforce age requirement for alcoholic beverages
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
Shift Supervisor / Manager
Wild Wing
Whitby, ON
05.2021 - 05.2023
- Scheduled staff bi-weekly
- Ensured strict adherence to cash controls and security protocols
- Managed and monitored inventory levels
- Completed shift documentation accurately and comprehensively
- Provided motivation and guidance to the team
- Demonstrated the guest as top priority through leading by example.
- Responded to and resolved guest service complaints
- Managed weekly distribution of tips
- Reviewed daily cashouts.
Server/Bartender
Whisky John's Bar and Grill
Oshawa, ON
06.2022 - 06.2023
- Demonstrated exceptional barista skills by creating high-quality drinks for diverse clientele
- Operated and managed POS system to streamline transactions
- Assisted customers in placing their food orders with precision
- Delivered exceptional customer service in a positive dining environment
- Increased revenue through effective cross-selling of profitable items
- Maintained clean, organized, and presentable table settings
McDonald's Crew Member
McDonald's
Port Perry, ON
07.2017 - 07.2018
- Maximized customer satisfaction through exceptional service delivery
- Provided efficient order-taking service with attention to detail.
- Collaborated within a team to achieve collective objectives
- Managed cash transactions and ensured accurate balancing of cash registers
- Delivered conflict resolution support resulting in increased customer satisfaction and repeat customers
Education
GED -
Trillium Lakelands Adult Continuing Educ Night School
Lindsay, ON09-2018
Skills
- Problem solving
- Organized
- Good communication skills
- Work well with others
- Am easy to get along with
- Self motivated
- Time management
- Conflict Resolution
- Ability to work under pressure
- Leadership Development
- Decision making
- Teamwork
- Bartending
- Serving Experience
- Talent Development
- Customer Engagement
- Food Safety
Certification
- First Aid & CPR Level C, 12/01/18
- Smart Serve, 03/2018 renewed 08/2023
- WHIMIS, Present
- Food Health and Safety, Present
- Frequent Positive Customer Feedback, Present
- Consistent Positive Employer Evaluations
Timeline
Restaurant General Manager
Pizza Hut
06.2023 - 01.2024
Server/Bartender
Whisky John's Bar and Grill
06.2022 - 06.2023
Shift Supervisor / Manager
Wild Wing
05.2021 - 05.2023
Server/Bartender
Wild Wing
09.2017 - 05.2021
McDonald's Crew Member
McDonald's
07.2017 - 07.2018
GED -
Trillium Lakelands Adult Continuing Educ Night School