Summary
Overview
Work History
Education
Skills
Timeline
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Kelsy Marrazzo

Bonnyville,AB

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

13
13
years of professional experience

Work History

STAY AT HOME HOMESCHOOL MOTHER

SAHM
06.2016 - 08.2024
  • Observe and evaluate students' performance, behavior, social development, and physical health
  • Adapt teaching methods and instructional materials to meet students' varying needs and interests
  • Maintain a clean and safe environment
  • Coordinate appointments for my family monthly and ensuring 100% accuracy on attendance
  • Created a fun engaging environment where everyone feels loved, safe and accepted.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Transportation Care Specialist

4Seasons Transportation
Calgary, Alberta
02.2024 - 05.2024
  • Communicated effectively with dispatch staff regarding delays, detours.
  • Operated wheelchair lifts as needed to assist students with special needs onto the bus safely.
  • Assisted disabled Student passengers with boarding and disembarking from the bus.
  • Followed designated routes according to timetables while obeying speed limits at all times.
  • Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
  • Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
  • Cleaned interior of buses regularly including sweeping floors and wiping down surfaces.
  • Developed positive relationships with students through encouragement, praise, and guidance.
  • Communicated effectively with parents and guardians regarding student transportation needs.
  • Provided direct supervision and assistance to special needs students on the bus.

Residential and Commercial Cleaner

01.2012 - 01.2021
  • Excellent Time management Skills
  • Possessing in-depth knowledge of varies cleaning methods
  • Exceptional Organizational skills
  • Communication skills to take direction and work alongside other Cleaners and communicate with clients
  • Attention to detail to perform a thorough job
  • Adaptability and flexibility to focus on whatever task is most important at any given time
  • Ability to complete physically demanding tasks
  • Integrity, reliability, and trustworthiness to be left to work independently.

Royal Bank of Canada - Client Advisor

01.2014 - 01.2016
  • Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
  • Identifying needs and provide tailored financial advice and solutions to Clients, when possible, at the point of first contact
  • Contribute to learn sales results by listening and spotting opportunities to offer additional advice
  • Understand & Resolve clients concerns, where possible, at first point of contact
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.

Education

Skills

  • Class 4 S endorsed Drivers License
  • Empathetic
  • Attention to detail
  • A love for learning, growth and personal development
  • Calm under pressure
  • Ability to multitask
  • Reliable and hard working
  • Resiliate
  • Excellent Time management Skills
  • Exceptional Organizational skills
  • Ability to complete physically demanding tasks
  • Integrity, reliability, and trustworthiness to be left to work independently or in a group setting
  • Serve clients by delivering exceptional customer service through completing transactions
  • Understand & Resolve clients concerns, where possible, at first point of contact

Timeline

Transportation Care Specialist

4Seasons Transportation
02.2024 - 05.2024

STAY AT HOME HOMESCHOOL MOTHER

SAHM
06.2016 - 08.2024

Royal Bank of Canada - Client Advisor

01.2014 - 01.2016

Residential and Commercial Cleaner

01.2012 - 01.2021

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Kelsy Marrazzo