Kelsie Younker
Buena Park,CA
Overview
19
19
years of professional experience
Work History
Patient Service Representative
California Rehab and Sports Therapy
01.2021 - Current
- Assisted patients with appointment scheduling and insurance verification processes.
- Provided exceptional customer service to enhance patient experience and satisfaction.
- Managed incoming calls, addressing inquiries and resolving issues efficiently.
- Collaborated with clinical staff to ensure seamless patient flow and care coordination.
Shift Leader
In-N-Out Burger
11.2006 - 11.2020
- Assisted in training new staff on customer service protocols and operational procedures.
- Maintained cleanliness of dining area, contributing to overall guest satisfaction and safety standards.
- Resolved guest inquiries and concerns promptly, enhancing customer experience and loyalty.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Maintained cleanliness and organization of workstations to adhere to health standards.
Dental Assistant
Cypress Grove Dental Group
08.2014 - 06.2018
- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization of instruments and maintenance of dental equipment.
- Scheduled appointments and coordinated patient flow within the practice.
- Educated patients on oral hygiene practices and post-treatment care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Timeline
Patient Service Representative
California Rehab and Sports Therapy
01.2021 - Current
Dental Assistant
Cypress Grove Dental Group
08.2014 - 06.2018
Shift Leader
In-N-Out Burger
11.2006 - 11.2020