Kelsie Moore
Calgary,Canada
Summary
Versatile and dedicated professional with a background in administrative and customer service roles, notably at Drive Workforce Lodging. Excelled in multitasking and organization, enhancing service delivery and operational efficiency. Skilled in communication and consistently achieving customer satisfaction and safety in dynamic environments.
Overview
5
5
years of professional experience
Work History
Receptionist/Office Administrator
Drive Workforce Lodging
Calgary, Alberta
04.2023 - 08.2024
- Provided front-line administrative support to the Drive Modular team, managing incoming calls, emails, and client inquiries in a professional and efficient manner.
- Greeted visitors and contractors, ensuring a welcoming and organized reception area.
- Coordinated scheduling for meetings, appointments, and project site visits, working closely with various departments to facilitate seamless operations.
- Managed office supplies, maintained accurate records, and assisted with the preparation of documentation related to workforce lodging projects.
- Helped ensure smooth communication between clients, employees, and contractors to enhance service delivery for remote workforce camps.
Special Needs Caretaker
Special Needs Caretaker
Calgary, Canada
09.2022 - 03.2023
- Provided care and support for individuals with special needs, assisting with daily activities, medication administration, and personal care
- Helped teach essential life skills, such as cooking, and hygiene to encourage independence
- Accompanied clients to appointments, social events, and community activities to promote engagement and socialization
- Offered emotional support and motivation during challenging tasks, ensuring a positive and reassuring environment
- Followed personalized treatment plans and fostered companionship to enhance overall well-being and quality of life
Barista
Starbucks
Calgary, Canada
07.2021 - 09.2022
- Welcomed guests with a friendly demeanor and provided expert knowledge on menu items, including coffee tastings
- Built strong customer connections to drive repeat business
- Accurately took orders and operated the POS system
- Crafted beverages and prepared food to Starbucks' quality standards, including off-menu items. Maintained a clean, sanitized workspace and ensured compliance with safety protocols
- Quickly addressed and resolved customer concerns to uphold company service standards
Cashier/Housewares
Canadian Tire
Invermere, Canada
05.2021 - 08.2021
- Provided excellent customer service by assisting customers in locating products, answering inquiries, and processing transactions efficiently
- Maintained store organization by stocking shelves, merchandising, and ensuring cleanliness
- Handled customer concerns both in person and over the phone in a professional and timely manner
- Operated a cash register to scan items, verify pricing, and process cash and credit payments accurately
- Continuously expanded product knowledge to better assist customers and improve sales
Product Process Specialist
Best Buy
Calgary, Canada
10.2020 - 01.2021
- Managed inventory operations, including receiving, stocking, and shipping products in accordance with company protocols
- Assisted customers with order pickups, carry-outs, and online purchases to ensure a seamless shopping experience
- Conducted inventory audits and supported asset protection strategies to minimize shrink
- Provided expert product knowledge, answered customer inquiries, and recommended solutions based on their needs
- Contributed to store operations and overall customer satisfaction by maintaining product integrity and ensuring accurate stock levels
Hostess/Server
Pizzeria Mercato
Invermere, Canada
06.2019 - 09.2020
- Welcomed and seated guests, took orders, and processed payments while ensuring a positive dining experience
- Assisted in food preparation, including making pizza dough, assembling menu items, and maintaining kitchen efficiency
- Kept the restaurant clean, restocked supplies, and supported smooth operations during peak hours
- Worked closely with both the kitchen and service teams to provide excellent customer service and contribute to the overall success of the restaurant
Education
Bachelor of Psychology (Honors) - Minor in Business
University of Calgary
true04-2025
Skills
- Work Place Safety Systems
- WHMIS training
- Pro-serve
- Canadian Food Safety Certificate
- Collaborative Team Member
- Excel Under Pressure
- Communication
- Dedication to Customer Satisfaction
- Documentation and reporting
- First aid and CPR certified
- Sign language proficiency
- Problem-solving
- Multitasking and organization
- Reliability and punctuality
- Time management and scheduling
- Multi-line telephone skills
- Customer and client relations
- Front desk operations
References
References available upon request.
Timeline
Receptionist/Office Administrator
Drive Workforce Lodging
04.2023 - 08.2024
Special Needs Caretaker
Special Needs Caretaker
09.2022 - 03.2023
Barista
Starbucks
07.2021 - 09.2022
Cashier/Housewares
Canadian Tire
05.2021 - 08.2021
Product Process Specialist
Best Buy
10.2020 - 01.2021
Hostess/Server
Pizzeria Mercato
06.2019 - 09.2020
Bachelor of Psychology (Honors) - Minor in Business
University of Calgary
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