KELSEY VALLE
San Diego
Summary
Dedicated and reliable customer service representative with over 7 years of experience, a desire to maintain customer satisfaction and contribute to company success. Proven capacity to problem solve with strong time management and prioritization skills. Resourceful team player and fast learner.
Overview
8
8
years of professional experience
Work History
Case Manager
Catholic Charities
05.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Barista
Mugs Cafe
05.2023 - 12.2023
- Prepare drinks, lattes, teas with a smile and engaging with customers
- Cashier open and closing register
- Maintan a clean and Welcoming atmosphere
Customer Service
ROYAL CORPORATION
04.2021 - 09.2022
- Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
- Recorded actions taken, issues resolved, and information to effectively manage customer accounts
- Facilitated orders and ensured that they were completed accurately in order to meet tight deadlines
- Handled over numerous calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations
Customer Service
CONTINENTAL HEAT TREATING
10.2019 - 01.2021
- Answer phone calls and direct customers efficiently
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Ability to relay information accurately to others
- Answering any queries from customers
- Scanning and filing
Salesperson
Forever 21
05.2017 - 12.2018
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Engaged customers in social conversations to create a pleasant and easy shopping experience
- Greeted customers, helped locate merchandise and suggested suitable options
Education
High School Diploma -
Southwest High School
06.2014
BARISTA -
Mugs Cafe
Little Rock, AR12.2023
Skills
- Excellent communication skills
- Punctual
- Reliable
- Engaging personality
- Flexible schedule
- Bilingual - Spanish and English
Timeline
Case Manager
Catholic Charities
05.2024 - Current
Barista
Mugs Cafe
05.2023 - 12.2023
Customer Service
ROYAL CORPORATION
04.2021 - 09.2022
Customer Service
CONTINENTAL HEAT TREATING
10.2019 - 01.2021
Salesperson
Forever 21
05.2017 - 12.2018
BARISTA -
Mugs Cafe
High School Diploma -
Southwest High School
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