Kelsey Thedroff
Moose Jaw,SK
Summary
Motivated individual with experience in different areas of work. Dedicated and hardworking with internal drive to deliver excellence in customer service, and client/self development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
Oak View Group-Temple Gardens Center
02.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Parking Enforcement Officer- Supervisor
Commissionaires South Saskatchewan
02.2021 - Current
- Patrolled assigned areas to identify illegally parked vehicles and issued citations.
- Responded to inquiries from the public regarding parking regulations and restrictions.
- Educated the public on parking rules and regulations.
- Utilized two-way radio and cell phone communication to receive instructions from dispatch personnel.
- Directed drivers to proper parking areas and enforced special parking restrictions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Security Guard
Commissionaires South Saskatchewan
02.2021 - Current
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Observed surveillance cameras for any suspicious activity or intruders.
- Issued visitor badges and access cards to authorized personnel.
- Provided escorts for employees entering and exiting the building after hours.
- Provided friendly and professional assistance to employees, visitors and customers.
Sales Associate
Quarks Shoes
11.2019 - 02.2020
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped average of 20 customers per day by responding to inquiries and locating products.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with fellow sales team members to provide service consultations and employment upselling techniques
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted customers by finding needed items and checking inventory for items at other locations.
Early Interventionist
South Central Early Childhood Intervention Program
04.2013 - 10.2019
- Created tools for instruction and behavioral support
- Utilized different approaches in teaching technology and behavior modification
- Enhanced knowledge by attending training and adopting new technologies
- Implemented tracing tools to evaluate successes and areas in need of improvement
- Offered guidance an support to families of children with disabilities or developmental delays
- Developed strategic approaches to foster appropriate child development
- Collaborated with other professionals to asses needs, set objectives and discuss strategies
- Assessed and documented student progress with established goals
- Led activities that developed students' physical. emotional and social growth
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement
Cleaner
3 Medals Cleaning
02.2015 - 08.2017
- Used organization skills, including time management and efficient cleaning methods to meet deadlines in fast paced environments
- Worked alongside other cleaners to complete sizable jobs
- Cared for furniture and walls throughout the home by spot cleaning stains, addressing dings and vacuuming common living spaces and bedrooms
- Demonstrated excellent customer service skills when working with clients to address urgent needs and cleaning requests
- Organized, cleaned and sanitized rooms including basements, bedrooms, bathrooms, living rooms and kitchens
- Performed deep cleaning duties such as washing windows, carpet cleaning, and wall washing
Cashier/Supervisor
South Hill Fine Foods
03.2009 - 03.2012
- Restocked, arranged and organized merchandise in front lanes to direct product sales
- Processed transactions, including checks, cash and credit purchases or refunds
- Learned roles of other departments to provide coverage when needed
- Answered phone calls to assist customers with questions and grocery orders
- Operated stock carts and pallet jacks to lift and transport stock
- Troubleshoot and resolved issues with cash registers. scanners and debit machines
- Managed money by handling own cash outs, giving appropriate change to customers and getting change for other cashiers
Education
Early Childhood Education Certificate Level 1 -
Saskatchewan Polytechnic
Moose Jaw, SK06.2013
High School Diploma -
A.E Peacock Collegiate
Moose Jaw, SK06.2012
Skills
- Skill Building
- Cash handling
- Organizational skills
- Problem solving
- Multi-tasking
- Attention to detail
- Critical thinking
- Assessments
- Product and services sales
- Faculty collaboration
- Fast decision making
- Independent
- Outgoing personality
- Reliable and punctual
Certification
- Commissionaire Supervisor Course Level 1 & 2 (2022)
- Commissionaires Security Officer Course CSOC (2021)- National (CSOC2020N) and the Saskatchewan module
- Incredible Years training (2019)
- Handle with Care- Promoting Mental health in Young children Facilitators training (2019)
- Respect in Sport- parent (2016)
- ASQ, ASQ-SE, SE:101 training (2015)
- PECS- Picture Exchange Communication System Training Level 1 (2014)
- Valid Class 5 Drivers License- Clean drivers abstract
References
• Chuck Erman
(C)780.217.5889
Event Manager- Oak View Group
• Kathi Hagman
(C)306.631.4539
Former Manager- Quarks
• Jack Riddell
(C)306.690.3847 (H)306.694.6306
2nd IC Moose Jaw Police Cells
• Karyn Schmidt
(C)306.630.3908
Dispatch Operator- 15 Wing Moose Jaw
Timeline
Security Officer
Oak View Group-Temple Gardens Center
02.2024 - Current
Parking Enforcement Officer- Supervisor
Commissionaires South Saskatchewan
02.2021 - Current
Security Guard
Commissionaires South Saskatchewan
02.2021 - Current
Sales Associate
Quarks Shoes
11.2019 - 02.2020
Cleaner
3 Medals Cleaning
02.2015 - 08.2017
Early Interventionist
South Central Early Childhood Intervention Program
04.2013 - 10.2019
Cashier/Supervisor
South Hill Fine Foods
03.2009 - 03.2012
Early Childhood Education Certificate Level 1 -
Saskatchewan Polytechnic
High School Diploma -
A.E Peacock Collegiate
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