Kelsey Mason
Port Coquitlam,BC
Summary
Dynamic and adaptable professional with a proven track record in schedule management and exceptional customer service, honed across roles from Private Nanny to Key Holder at Fruits And Passion. Excelled in creating nurturing environments and streamlining operations, achieving consistent customer satisfaction. Skilled in money handling and mentoring, I bring a blend of hard and soft skills to exceed employer expectations.
Overview
17
17
years of professional experience
Work History
Private Nanny
Current Employer
2007.01 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Encouraged children to be understanding and patient with others.
Gymnastics Coach
TAG
2023.02 - 2024.05
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
- Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
Cashier
Tim Hortons
2015.12 - 2016.05
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Key Holder
Fruits And Passion
2015.04 - 2015.12
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
Diploma - Developmental Services Worker
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06.2016
Skills
- Schedule Management
- Activity Planning
- Dependable and Responsible
- Customer Service
- Problem-solving abilities
- Money handling abilities
- Training and mentoring
- Workplace Safety
- Quick Learner
- Adaptable to new Environments
- Strong Communication Skills
Languages
English
Native or Bilingual
French
Limited Working
Volunteer At Chimfunshi Wildlife Orphanage
May 2014
I spent two weeks at a Chimpanzee wild life orphanage in Zambia, Africa. Learning about the Chimps that had all been rescued from poachers, circus' and traps. I helping the keeper take care of the 150 Chimps that lived in the 5 different enclosure, making sure they were all fed, enclosures were cleaning and helping on the farm to ensure the Chimps well taken care of.
Timeline
Gymnastics Coach
TAG
2023.02 - 2024.05
Cashier
Tim Hortons
2015.12 - 2016.05
Key Holder
Fruits And Passion
2015.04 - 2015.12
Private Nanny
Current Employer
2007.01 - Current
Diploma - Developmental Services Worker
Cambrian College of Applied Arts And Technology
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