Kelsey Simpson
Surrey,British Columbia
Summary
Adaptable and results-oriented marketing graduate with a strong foundation in customer excellence and team leadership, honed through four years of academic studies and 10 years hands-on experience in the restaurant industry. Ready to enter the marketing industry feet first and share my fresh perspective and self motivated dedication with a growth oriented organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/ Shiftleader/Lead Server Trainer
Haven Kitchen and Bar
07.2020 - 09.2024
- Gathered and analyzed customer feedback to inform improvements, resulting in higher retention and positive online reviews
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Manager
Cactus Club Cafe
09.2014 - 07.2020
- Co-Led a team of 150 staff members at the most profitable restaurant in South Surrey
- Designed training programs to enhance brand representation and customer satisfaction.
- Analyzed customer preferences to improve service quality
- Defined new role requirements, reviewed resumes, and conducted interviews, ensuring the hiring of high-performing team members.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
BBA - Marketing
Kwantlen Polytechnic University
Surrey, BC08-2025
Skills
Analytical Thinking
Adaptability
Event Coordination
Leadership
Team Coordination
Organizational/ Task Management
Data Analysis
Languages
French
Elementary
English
Native or Bilingual
Certification
- Profit Impact Metrics, MBTN Academy, November 2024
- Advertising and Web Metrics, MBTN Academy, November 2024
- TCPS Core 2, Panel of Research Ethics, September 2024
- Serving it Right, Responsible Service BC, May, 2023
- SEO Fundamentals Course, Semrush Academy, July 2023
Timeline
Server/ Shiftleader/Lead Server Trainer
Haven Kitchen and Bar
07.2020 - 09.2024
Manager
Cactus Club Cafe
09.2014 - 07.2020
- Profit Impact Metrics, MBTN Academy, November 2024
- Advertising and Web Metrics, MBTN Academy, November 2024
- TCPS Core 2, Panel of Research Ethics, September 2024
- Serving it Right, Responsible Service BC, May, 2023
- SEO Fundamentals Course, Semrush Academy, July 2023
BBA - Marketing
Kwantlen Polytechnic University
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