Kelsey Salerno
Langley,BC
Summary
Passionate leader and dynamic problem solver with a proven track record at Weight Loss By Gina, enhancing content quality and team productivity. Skilled in multitasking and thriving under pressure, bringing in-depth program content knowledge and a keen eye for accuracy and consistency. Utilizing an approach that boosts efficiency and member connection, demonstrating exceptional adaptability and communication skills.
Overview
20
20
years of professional experience
Work History
Group Shift Supervisor
Weight Loss By Gina
01.2023 - Current
- Led, developed and supervised Weight Loss By Gina's team of Program Specialists.
- Delegated daily tasks and responsibilities with the Program Specialist team an ensured quality of member support.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Supported training of new Program Specialsits and Shift Supervisor.
- Completed performance reviews for Program Specialist team.
- Assessed, organized, edited and confirmed scheduling of content in multiple groups and the app daily to ensure accuracy and consistency, while assessing member needs.
- Enhanced Shift Supervisor team productivity by implementing efficient proofing processes.
- Served as a liaison between the proofing team and management regarding group and Program content, effectively facilitating communication that bridged any existing gaps.
- Consistently met tight deadlines while managing multiple priorities simultaneously, ranking tasks effectively.
- Independently managed Program Guide project for last two editions by proofreading and editing and proofreading contents of book to increase accuracy and readability.
- Managed team for editing and proofing Program Guide and Group Program content, while confidently decision making when required.
- Collaborated with Quality Control team to improve processes and quality of responses to members while also improving employee relations with Program Specialists.
- Developed and implemented an efficient and effective Program content proofing system for streamlined organization and increased content quality and accuracy.
- Assisted with scheduling regular and ad-hoc content in the groups and app.
- Liaised with other departments within WLBG to ensure quality and accuracy of content. (ie. Production, Socials)
Program Specialist
Weight Loss By Gina
07.2022 - 01.2023
- Provide top level service to members, team mates and management
- Answer all questions and comments accurately and with empathy
- Respond quickly in a fast-paced, online environment
- Focus on up-leveling program knowledge
- Maintain a positive environment for members and colleagues
- Partner with colleagues to assist wherever and whenever needed
- Prioritize time management
Health & Wellness Business Owner
Self Employed
09.2016 - Current
- Build and cultivate long-term, high quality relationships with over 600 clients by addressing needs and providing superior customer service.
- Serve customers with knowledge and caring support at every stage of product education, purchasing and product integration.
- Design and implement social media strategies to align with business goals.
- Generate original content and moderate online community members.
- Increase customer engagement through social media.
- Teach health education classes for customers and team members.
- Meet customers in homes and businesses to educate and demonstrate products.
- Manage and motivate sales team to increase revenue.
- Implement processes and develop procedures to support sales team.
- Inform customers of promotions to increase sales productivity and volume.
- Identify new target goals, develop new business opportunities and present new product lines to customers.
Mobile Mortgage Specialist
TD Canada Trust
05.2013 - 04.2018
- Collaborated with and facilitated communications between borrowers and underwriters to obtain ideal loans for home purchases.
- Assessed clients' financial data to determine loan suitability.
- Established strong relationships with borrowers, which helped to forge new business opportunities.
- Explained entire mortgage loan process, including payment terms to borrower.
- Developed and maintained strong relationships with local real estate agents.
- Provided needs-based solutions for clients home financing needs.
- Worked remotely, adapting quickly to needs of customers and referral partners.
Mobile Mortgage Specialist
Coast Capital Savings
10.2010 - 05.2013
- Same role and responsibilities as Mortgage Specialist at TD Canada Trust
Mobile Mortgage Specialist
RBC Royal Bank
06.2004 - 09.2010
- Same role and responsibilities as Mortgage Specialist at TD Canada Trust
Education
Management Systems Diploma - Management Systems
BCIT
Burnaby, BC06.2000
Skills
- Confident, adaptable leader
- In-depth Program content knowledge
- Keen eye for accuracy and consistency
- Skilled at increasing efficiency
- Strong sense of member needs
- Excellent written and oral communication
- Innovative problem solver, confident in decision making
- Highly organized
- Enthusiastic, quick learner
- Self motivated and self directed
- Strong ability to multitask and manage multiple projects simultaneously
- Thrive under pressure and adapt to change with ease
Timeline
Group Shift Supervisor
Weight Loss By Gina
01.2023 - Current
Program Specialist
Weight Loss By Gina
07.2022 - 01.2023
Health & Wellness Business Owner
Self Employed
09.2016 - Current
Mobile Mortgage Specialist
TD Canada Trust
05.2013 - 04.2018
Mobile Mortgage Specialist
Coast Capital Savings
10.2010 - 05.2013
Mobile Mortgage Specialist
RBC Royal Bank
06.2004 - 09.2010
Management Systems Diploma - Management Systems
BCIT
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