Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Kelsey Romain

Gloucester

Summary

Dynamic customer service professional with a friendly demeanor and strong problem-solving skills, honed at DRSS Ottawa Inc. Proven ability to thrive in fast-paced environments while fostering teamwork and collaboration. Adept at quickly mastering new technologies, committed to excellence, and consistently delivering outstanding service.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service and Data Inputting

DRSS Ottawa Inc
06.2018 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.

Crew Coordinator and Crew Trainer McDonalds

McDonalds Orleans
03.2016 - 06.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Education

High School Diploma -

St. Peter Catholic High School
Orleans, ON
06-2017

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Computer skills
  • Calm under pressure

Languages

English
Full Professional
French
Limited Working

Interests

  • I enjoy helping others and giving back to the community
  • I like trying new recipes and food trends
  • Knitting and Crocheting
  • Reading

Timeline

Customer Service and Data Inputting

DRSS Ottawa Inc
06.2018 - 10.2024

Crew Coordinator and Crew Trainer McDonalds

McDonalds Orleans
03.2016 - 06.2019

High School Diploma -

St. Peter Catholic High School

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Kelsey Romain