Kelsey Palmer
Calgary,AB
Summary
Dynamic professional with a robust background at Alberta Health Services, excelling in roles that demand meticulous schedule and document management. Leveraged Microsoft Proficiency and exceptional verbal and written communication to enhance EMS operations and procurement processes. Proven track record in improving efficiency and fostering relationships through proactive problem-solving and adherence to AHS policies.
Overview
5
5
years of professional experience
Work History
Coordinator - Communications
Alberta Health Services
08.2024 - Current
- Coordinating and tracking shipments of communications products and devices, supporting EMS and frontline staff in maintaining effective communications tools.
- Supported EMS Logistics and Support Communications Lead in organizing devices and exchanges and maintaining accurate inventory levels of communications devices across all zones.
- Utilized Service Now and Sharepoint to update technology on all phones and radios.
Administrative Support IV - Procurement
Alberta Health Services
08.2024 - 01.2025
- Managed vendor relationships, ensuring timely delivery and services
- Ordered correct products promptly with the use of Oracle IProcurement
- Troubleshooting with Buyers for missing or incorrect shipments and invoicing
- Managing multiple spreadsheets to ensure purchasing stays within budgetary limitations.
Administrative Support IV- EPCR C
Alberta Health Services
09.2021 - Current
- Processed EMS records and ensured accurate demographic information for billing and tracking purposes
- Worked within AHS Guidelines to ensure the release of information was compliant with the Health Information Act and FOIP
- Worked with team members to manage internal and external requests via Phone, Mail and Email
Administrative Support III- Covid Rapid Response
Alberta Health Services
11.2020 - 09.2021
- Supporting different sectors of COVID-19 Testing and Vaccinations
- Utilize Microsoft Office Programs to Print off and Confirm client information
- Calling and booking appointments for vaccinations
- Guiding clients through testing and vaccination sites
- Cleaning and Maintaining a safe worksite for all
Corporate Travel Agent
Corporate Traveller
03.2020 - 10.2020
- Set up flights, hotels, and ground transportation for individuals and groups.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Education
Certificate - Emergency Medical Responder
SAIT
Calgary, AB04-2024
Certificate - Hospital Unit Clerk
Bow Valley College
Calgary06-2018
Diploma - Travel And Tourism
SAIT
Calgary, AB06-2010
Skills
- Schedule management
- Recordkeeping
- Trouble shooting
- Deadline management
- Document management
- Microsoft Proficiency
- Data Entry
- Excellent Verbal and Written Communication
- Knowledge of AHS Policies & EMS Standards
- Procurement & Purchasing Processes
Languages
English
Native or Bilingual
Timeline
Coordinator - Communications
Alberta Health Services
08.2024 - Current
Administrative Support IV - Procurement
Alberta Health Services
08.2024 - 01.2025
Administrative Support IV- EPCR C
Alberta Health Services
09.2021 - Current
Administrative Support III- Covid Rapid Response
Alberta Health Services
11.2020 - 09.2021
Corporate Travel Agent
Corporate Traveller
03.2020 - 10.2020
Certificate - Emergency Medical Responder
SAIT
Certificate - Hospital Unit Clerk
Bow Valley College
Diploma - Travel And Tourism
SAIT
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