Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kelsey Nolan

Kelsey Nolan

Calgary,AB

Summary

Enthusiastic server with 3 years of experience in fast paced hospitality environments. Possesses a strong work ethic and is dedicated to delivering a positive customer service experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Flight Attendant

Sunwing Airlines
Calgary, AB
10.2022 - Current
  • Greets passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
  • Administers and coordinates emergency procedures or care, enhancing onboard safety.
  • Delivers onboard customer service including food and beverage service.

Lounge and Banquet Server

Inglewood Golf and Curling Club
Calgary, AB
05.2023 - 10.2023
  • Filled and served various beverages for customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Effectively multitasked within fast-paced environment.

Fine Dining and Banquet Server

The Harvest Golf Club
Kelowna, BC
04.2022 - 10.2022
  • Greeted guests and provided menus.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Lead Server/Corporate Trainer

The Canadian Brewhouse
Kelowna, BC
06.2021 - 04.2022
  • Trained new employees on restaurant policies and procedures.
  • Provided support during peak times when additional staff was needed at restaurants.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Server/Hostess

Boston Pizza
Banff, AB
05.2020 - 06.2021
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.

Fine Dining Server

Sky Bistro
Banff, Alberta
06.2020 - 06.2021
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Provided excellent customer service to ensure satisfaction.
  • Delivered food orders promptly and courteously.

Education

Bachelor of Arts -

Athabasca University
Remote

Skills

  • Customer Service
  • Time Management
  • Teamwork
  • Conflict Resolution

Certification

  • Alberta Proserve
  • First Aid and CPR Certificate
  • TEFL Certificate

Timeline

Lounge and Banquet Server

Inglewood Golf and Curling Club
05.2023 - 10.2023

Flight Attendant

Sunwing Airlines
10.2022 - Current

Fine Dining and Banquet Server

The Harvest Golf Club
04.2022 - 10.2022

Lead Server/Corporate Trainer

The Canadian Brewhouse
06.2021 - 04.2022

Fine Dining Server

Sky Bistro
06.2020 - 06.2021

Server/Hostess

Boston Pizza
05.2020 - 06.2021

Bachelor of Arts -

Athabasca University

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Kelsey Nolan