Kelsey Nieckar
Edmonton,AB
Summary
Proactive professional with a strong administrative background and six years of customer service experience. Recognized for exceptional organizational skills and streamlining processes, I am dedicated to optimizing onboarding procedures for a seamless and structured integration. Eager to contribute to team success in a dynamic setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
The Banquet, Ice District
Edmonton, AB
03.2023 - 12.2023
- Applied advanced Microsoft skills in Excel, Word, and PowerPoint to streamline data management, documentation, and presentations. This included creating detailed schedules and reports, inventory management and delivering impactful presentations, contributing to enhanced team communication and efficiency.
- Demonstrated skillfulness in professional email communication by promptly responding to customer reviews and inquiries. Crafted articulate and customer-focused responses, showcasing effective written communication skills.
- Ensured compliance with company policies and industry regulations, maintaining accurate and up-to-date records for audits and inspections.
Service Manager
The Canadian Brewhouse
Edmonton, AB
07.2019 - 03.2023
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Orchestrated high-traffic locations with a focus on optimizing administrative processes. Managed staffing, ensuring a well-balanced team, and meticulously oversaw food and beverage inventory to meet operational demands.
- Created and managed budgets for travel, training and teambuilding activities.
Administrative Assistant
IG Wealth Management
Sherwood Park , AB
05.2017 - 07.2019
- Anticipated potential challenges during peak periods and implemented preemptive measures to address them, minimizing disruptions and maintaining the smooth operation of client interactions and internal processes.
- Utilized advanced digital tools and organizational software to manage calendars, tasks, and project timelines, resulting in a well-coordinated workspace and timely completion of assignments.
- Seamlessly integrated Excel, Microsoft Word, and email platforms to streamline data management, document creation, and communication processes, optimizing overall administrative efficiency.
Education
Bachelor of Arts - Psychology And Sociology
University of Alberta
Edmonton, AB12-2020
Skills
- Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Accurate input and management of data for organized records
- Effective time allocation for meeting deadlines and multitasking
- Meticulous in handling tasks for accuracy and completeness
Certification
- Standard First Aid - Canadian Red Cross, January 2024
- Construction Safety Training System - ACSA, January 2024
- Microsoft 365 Certified: Associate, December 2023
Volunteering
- Edmonton Public Library, April 2022- Current
- Threads of Life, July 2023- Current
Timeline
Assistant General Manager
The Banquet, Ice District
03.2023 - 12.2023
Service Manager
The Canadian Brewhouse
07.2019 - 03.2023
Administrative Assistant
IG Wealth Management
05.2017 - 07.2019
Bachelor of Arts - Psychology And Sociology
University of Alberta
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