Kelsey Nanias
Wainwright,AB
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Insurance Advisor
The Co-operators
Wainwright, Alberta
09.2012 - 05.2016
- Analyzed client information to recommend optimal coverage solutions.
- Advised clients on insurance products to meet their individual needs.
- Educated clients about policy terms and conditions for better understanding.
- Resolved client inquiries and concerns through effective communication strategies.
- Conducted regular follow-ups with clients to ensure satisfaction and retention.
Assistant General Manager
Boston Pizza
Wainwright, Alberta
09.2006 - 06.2012
- Oversaw daily operations and ensured adherence to company standards.
- Managed staff scheduling and maintained optimal staffing levels.
- Coordinated training programs for new employees and ongoing staff development.
- Implemented inventory control measures to minimize waste and improve efficiency.
- Developed and maintained positive guest relationships through effective communication.
Cashier
No Frills
Wainwright, Alberta
12.2002 - 11.2006
- Processed customer transactions accurately and efficiently at a busy grocery store.
- Managed cash register operations, ensuring balanced drawers at end of shifts.
- Assisted customers with product inquiries and provided exceptional service consistently.
- Maintained cleanliness and organization of checkout areas for optimal customer experience.
- Handled returns and exchanges according to store policies and procedures.
Education
WHS
Wainwright, ABSkills
- Client analysis
- Policy recommendations
- Coverage education
- Customer relationship management
- Time management
- Goal-oriented mindset
- Effective communication
Timeline
Insurance Advisor
The Co-operators
09.2012 - 05.2016
Assistant General Manager
Boston Pizza
09.2006 - 06.2012
Cashier
No Frills
12.2002 - 11.2006
WHS