Kelsey Morin
Toronto,Canada
Summary
Highly organized and detail-oriented professional with extensive experience in retail management, administration, sales, and customer service. Proven ability to multi-task, problem solve, and provide exceptional customer experiences. Eager to contribute to the EYES BY DESIGN team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Union Social Eatery
10.2021 - Current
- Cultivated and maintained strong, positive relationships with regular clientele by providing a personalized experience.
- Demonstrated strong product knowledge by memorizing menu details and making recommendations, effectively up-selling food and alcohol pairings.
Wine Merchant
Wine Rack Canada
10.2020 - 11.2024
- Delivered exceptional product knowledge and educated customers on their eyewear needs to drive profitable sales.
- Served customers and made personalized recommendations, consistently exceeding customer expectations through effective up-selling.
- Maintained accurate daily banking records and operational procedures with close attention to detail.
Supervisor/Bartender
Academy Billiards
02.2020 - 11.2022
- Promoted to a supervisory role within one year for demonstrated leadership and multi-tasking abilities.
- Supervised staff and managed scheduling to ensure a smooth daily operation and high-quality customer service.
- Served and assisted a diverse clientele with a friendly and professional attitude.
Manager
Sunrise Records
03.2017 - 01.2020
- Oversaw all daily operations and administrative tasks, including opening and closing procedures, sales, and store administration.
- Managed inventory, including receiving, merchandising, and processing orders through a software system.
- Operated a POS terminal and successfully managed the store’s transition to a new POS software, ensuring a seamless and efficient process.
- Trained and hired new employees, ensuring a high level of performance and exceptional customer service.
Administrative & Support Roles
Children’s Aid Society
01.2013 - 01.2019
- Managed sensitive administrative duties including tracking, updating, and corresponding on financial and medical records for clients, demonstrating sound judgment and a strong attention to detail.
- Maintained confidential client information with integrity, ensuring secure correspondence with clients, caregivers, and doctors.
- Provided educational assistance in an accredited secondary school, the “School of Success,” demonstrating adaptability in a specialized environment.
Administrative Assistant
True Self Employment
06.2011 - 08.2011
- Managed general clerical duties including photocopying, faxing, and mailing.
- Answered, screened, and directed inbound phone calls and visitors in a professional manner.
- Maintained both electronic and hard copy filing systems with a high degree of organization and attention to detail.
Education
BA - Psychology
Nipissing University
North Bay, ON01.2019
Ontario Secondary School Diploma -
Saint Joseph Scollard Hall
North Bay, Ontario01.2012
Diploma -
Modern Hairstyling College
01.2012
Skills
- Customer Service: Customer education, personalized experiences, client relations, and problem-solving
- Sales: Upselling, promotions, product knowledge, and achieving sales targets
- Administration: Order processing, inventory management, opening/closing procedures, and accurate record-keeping
- Technical: POS software, Microsoft Office (Word, Excel), hardware/software systems, and computer skills
- Interpersonal: Strong verbal and written communication skills, teamwork, and collaborative skills
Certification
- First Aid Certified (2014)
- Smart Serve Re-Certified (2020)
Timeline
Server
Union Social Eatery
10.2021 - Current
Wine Merchant
Wine Rack Canada
10.2020 - 11.2024
Supervisor/Bartender
Academy Billiards
02.2020 - 11.2022
Manager
Sunrise Records
03.2017 - 01.2020
Administrative & Support Roles
Children’s Aid Society
01.2013 - 01.2019
Administrative Assistant
True Self Employment
06.2011 - 08.2011
BA - Psychology
Nipissing University
Ontario Secondary School Diploma -
Saint Joseph Scollard Hall
Diploma -
Modern Hairstyling College
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