Overview
Work History
Education
Skills
Languages
Highlights Of Skills
Timeline
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Kelsey McIntyre

Hamilton,ON

Overview

10
10
years of professional experience

Work History

STERLING BAILIFFS INC
01.2024 - Current
  • Develop debt collection plans for individuals
  • Contact debtors by email and telephone to arrange payment
  • Keep records of communications of payment plans and amount paid
  • Start legal proceedings when necessary

CUSTOMER’S FOR LIFE CORP.
09.2021 - 01.2023
  • Strong active-listening and verbal-communication skills
  • Handle a large volume of inbound and outbound calls in a timely manner
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Memorize scripts for products and services, and refer to them during calls
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations and confirmations are handled appropriately

Customer Service Consultant

Platinum Liquidations Inc
03.2019 - 01.2020
  • Administer all customer orders, provide appropriate consultation to customer for various and service
  • Manage all customer issues and resolve all complaints effectively
  • Assist customer to select optimal and cost effective method for his or her requirement
  • Develop and maintain effective relationship with customers

Sales Associate

Stitches
03.2017 - 05.2019
  • Greeting customers, responding to questions improving engagement and providing outstanding customer service
  • Increasing in store sales
  • Maintaining an orderly appearance throughout the sales floor
  • Introducing promotions and opportunities to customers
  • The ability to read, write and perform basic math

Co-Op Placement, Receptionist

Finch Dental
01.2015 - 01.2016
  • Welcomes visitors by greeting them, in person or on the telephone and answering or referring inquiries
  • Deal with bookings by phone, e-mail, letter, fax or face-to-face
  • Complete procedures when Guests arrive and leave
  • Deal with special requests from Guests
  • Schedule and confirm appointments and maintain event calendars
  • Inform other employees of visitors’ arrivals or cancellations

Amusement operator

Canadian National Exhibition
06.2015 - 11.2015
  • Worked as a ride operator (assisting kids when necessary)
  • Operated the bouncing castles and Ferris wheel
  • Assisted customers with general inquiries
  • Ensured customers were safe at all times; followed policy and procedures

Education

Paralegal Studies

Humber College
Toronto, ON

Ontario Secondary School Diploma -

Father Henry Carr Secondary School
01.2016

Skills

  • Excellent customer service
  • Excellent communication skills
  • Interpersonal skills
  • Presentation skills
  • Motivated
  • Meeting deadlines
  • Strong team player
  • Ability to work independently
  • Willingness to learn
  • Talent for assessing people's needs and priorities
  • Friendly, positive attitude
  • Teamwork and collaboration

Languages

English
Full Professional

Highlights Of Skills

  • Excellent customer service
  • Excellent communication skills, interpersonal, and presentation skills
  • Motivated and good at meeting deadlines
  • Strong team player who is also able to effectively work independently
  • Always open to learn new things when needed
  • Outstanding talent for assessing people’s needs and priorities

Timeline

STERLING BAILIFFS INC
01.2024 - Current

CUSTOMER’S FOR LIFE CORP.
09.2021 - 01.2023

Customer Service Consultant

Platinum Liquidations Inc
03.2019 - 01.2020

Sales Associate

Stitches
03.2017 - 05.2019

Amusement operator

Canadian National Exhibition
06.2015 - 11.2015

Co-Op Placement, Receptionist

Finch Dental
01.2015 - 01.2016

Ontario Secondary School Diploma -

Father Henry Carr Secondary School

Paralegal Studies

Humber College

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Kelsey McIntyre