Kelsey McDonald

My primary responsibility is to ensure exceptional service delivery to clients throughout their printing projects. This entails actively engaging with customers, both in person and over the phone, to understand their printing needs and provide accurate information about available services and pricing. I assist clients in selecting appropriate printing options, including paper quality, finishes, and binding methods, while offering recommendations to meet their specific requirements and budget constraints. Handling inquiries, resolving complaints, and maintaining a positive customer experience are integral aspects of my role, requiring effective communication, problem-solving, and interpersonal skills.I am responsible for processing payments, managing invoicing, and maintaining accurate records of customer transactions. Overall, my aim is to cultivate long-term client relationships by delivering exceptional service and exceeding customer expectations at every interaction

Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents. Assisted with coverage in for holiday coverage during the summer as a student.